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Support Worker

4 months ago

Slough, United Kingdom Look Ahead Housing and Care Full time

**Job profile**:

- The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
- **Job details**:
**Job details**:

Job reference
- REQ004662
- Date posted
- 18/04/2023
- Application closing date
- 16/05/2023
- Location
- Slough
- Salary
- £22,672.00
- Package
- Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
- Contractual hours
- 40
- Basis
- Full time
- Job category/type
- Full Time, Permanent
- **Support Worker**:

Job description
- We’re looking for a kind, compassionate and resilient **Support Worker **to join our** Homelessness** service in** Berkshire**. No personal care or experience is required, just the right values.

**£22,672.00 per annum, working 40 hours per week. **_Benefits include 25 days Annual Leave, pension schemes, _staff discounts, healthcare and career progression._

Want to feel like you’re part of one team? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Slough Hostel provides 24-hour support and accommodation to 18 individuals who have experiences of homelessness and other, related support needs - including mental health, substance misuse and domestic abuse. The hostel has 14 flats with shared kitchens and bathrooms, as well as four self-contained one-bedroom flats. Customers can receive support for up to two years.
- This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation._

**What you’ll do**:
As Support Worker will be expected to enable and support vulnerable individuals with complex needs to address this while maintaining their tenancy with the long term goal of living in an independent setting by providing flexible and individually tailored support package. Working with excluded and hard to reach customers can be challenging however, with intensive support this challenge can be broken. You will need to be able to engage our customers in a non-judgmental way. You will also be responsible for dealing with emergencies that may arise during your shift whilst remaining calm and using initiative then writing up incident reports amongst other administrative tasks.

As a support worker, you will be working as part of a team as well as with external agencies such as Probation Service, local substance misuse services, Mental health teams, and police amongst others. Sometimes customers may not be linked in with agencies when they entre the service, as a support worker it is part of your role to ensure they are receiving the correct support from agencies required. Ideally, you will have experience of working with vulnerable people or an understanding of the needs of homelessness. You will be required to support customers with managing their arrears; ensuring housing benefit is applied for as well as monitoring payments and acting appropriately if payments are suspended in order to ensure customer does not fall into any arrears.

You will be responsible for supporting the working shift pattern of the service which is a five week rolling rota which consists of working some weekends as well as long days.

**About you**:

- Work proactively with Slough Hostel team to handle the service caseload and support an effective team approach to meeting each customer’s identified needs.
- Motivate the team and champion a positive local culture within the service.
- Contribute to a positive service environment, ensuring the service is supportive and a place of safety and stability for customers. This includes working flexibly and being proactively in delivering, reviewing and arranging effective support for emerging needs and risks in order to prevent escalating concerns.
- Deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. This may include practical tasks, such a facilitating group actives
- Support customers to undertake domestic tasks, including practical assistance to ensure a high quality living environment that promotes customers’ dignity, respect and allows customers to feel safe and welcome in their own home.
- Participate in support planning, risk management and assessment of needs in line with support planning.
- Work with customers to promote social inclusion to promote independent living, encouraging customers to maximise their skills and choices.
- Involve customers in the design, development and delivery of the service through co-production.
- Report and react to any observations relating to customers welfare.
- Proactive development of links with