Senior Reservationist

**Senior Reservationist**

**Vale Resort, Pontyclun**

**£23,296 Per Annum**

**Full Time, Permanent**

**Due to exceptional demand, we are looking to increase our team at the Vale Resortand are currently recruiting for a Senior Reservationist.**

The Vale Resort is an Award Winning, Four Star Hotel, comprising of a 143 bedroom with five food outlets, two championship golf courses, and Wales’ largest spa, health, and racquets club. We also offer state of the art sporting facilities and host top-flight international and club teams. Recent expansion of our Resort includes Hensol Castle, transformed into a luxury and unique wedding and events venue, proving extremely popular. Recent renovation of the Grade I listed Castle has now opened 20 luxury bedrooms along with award winning Distillery, gin school and visitor attraction tucked away in the cellar.

**About the Role**:
Working within the reservations team you will be booking hotel, golf, leisure and spa breaks whilstdelivering excellent customer service to both guest and members. Along with:

- Manage large group bookings and contracts, building relationships with the guests
- Maintain rate codes and packages on our extranet sites
- Assist with resolving guest complaints
- Support the reservations manager with running the department

**About you**:

- You'll have previous experience in working in a reservations role or a similar role
- Possess excellent customer service skills and enjoy working in a fast pace environment
- Excellent attention to detail and problem solving skills
- Committed to working as a team

**What’s in it for you**:
**As an employee you can enjoy a range of incredible perks, including retail & leisure discounts, complimentary gym membership and driving range, discounted food, drinks and accommodation along with a number of benefits for continued service with us. Just to name a few We also extend our discounts to family and friends so they don’t feel left out.**

**Not only that but we are proud and committed to invest in our people, we strive to give you the skills and tools you need to build your career with us. Just walking around the Resort you'll meet a number of people who have grown their careers with us.**

**Salary**: £23,296.00 per year

**Benefits**:

- Employee discount
- Free parking

Schedule:

- 8 hour shift
- Day shift

Work Location: In person