Bookings Administrator
6 months ago
**About us**
If you have the drive and experience to work in our fast-paced operations role and are looking to work in a supportive and welcoming environment, we will provide you with the tools and encouragement to help grow your skills and career within The Mansfield Group.
**Keys Skills**
- The ability to work at a fast pace and accurately record data
- Ability to work unsupervised and on own initiative
- Experience working in a fast-paced office environment
- Thrives under pressure
- Ability to Multi task
- Working knowledge of Office 365 and any other relevant computer-based systems
- Excellent communication skills
- A good standard of literacy and numeracy
**The Role**
- Free onsite parking
- Air-Conditioned control room
- Day Shifts Available
- Flexible Shift Patterns
- Overtime available
- All training will be provided
- Branded uniform provided
If you feel you have the drive to succeed and a willingness to progress then get in touch.
**Benefits**:
- Company pension
- On-site parking
Our work environment includes:
- Modern office setting
- Food provided
- Growth opportunities
- On-the-job training
- Safe work environment
- Lively atmosphere
- Relaxed atmosphere
**Job Summary**
**Essential Duties**
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies of the company.
- Take the extra mile to engage customers.
- Other duties as assigned.
**Qualifications**
- Strong communication skills; ability to work well in a team environment; ability to work well under pressure; ability to listen, speak, write and communicate effectively.
- Customer service experience.
- Ability to multi-task, prioritize, and manage time effectively.
**Salary**: Up to £11.50 per hour
Expected hours: 20 - 40 per week
**Benefits**:
- Canteen
- Casual dress
- Company events
- Company pension
- Enhanced maternity leave
- Free parking
- On-site parking
- Referral programme
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Work Location: In person
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