Technical Support Representative

3 weeks ago


Hemel Hempstead, United Kingdom Trackit247 Full time

Trackit247 - We are a live GPS tracking solutions company with our head office in Hemel Hempstead. We currently have a opening for a Technical Support Representative to join our expanding team. This role will require you to work from the office on a full time basis.

We are a provider of LIVE GPS tracking solutions and supply, maintain and support the GPS tracking needs of a large range of clients in both the public and private sector.

Do you have an interest in fixing problems, finding solutions and having a hands on positive approach to work? If you do then this opportunity may be for you and we would love to hear from you.

At Trackit247 we place the highest priority on customer satisfaction.

**Main Duties and Key Responsibilities**
- Configuring Products & Servicing orders for customers
- Providing exceptional frontline support and service to our customers
- Upselling new products to our existing customers
- Keep our customer database updated
- Technical understanding of our products & software
- Diagnose faults and repair devices
- Attend exhibitions & events
- It is important that you understand and demonstrate Technical interest/ability
- Able to build a rapport with people easily and confidently
- Is passionate about learning, developing and improving themselves
- Confident on the phone with a great telephone manor
- Good computer literacy, preparing presentations and maintaining records
- Reliable and have a commitment to the business and its growth
- Able to work as part of a team as well as on your own
- Great attitude and work ethic and the ability to work under pressure

Together with the above we are looking for a friendly, resourceful individual with a positive outlook.

**Experience is preferred however, Full training will be provided**

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Hemel Hempstead, HP2 7BF: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Technical support: 1 year (required)

Work Location: In person

Reference ID: Ti247-1



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