Onboarding Team Member

7 months ago

Ulverston, United Kingdom Citrus-Lime Limited Full time

Onboarding Team Member

Citrus-Lime is an exciting high growth tech business providing a Cloud-based POS system to small and mid-sized retailers. We compete and win against large US-based tech giants. We are profitable and growing fast.

Our customers are retailers in the outdoor sector, from Cycle through to Equestrian. We’ve revolutionised the way the UK cycle retail works, and helped small companies compete and beat larger businesses. Now at the early stages of internationalisation, and having secured a solid customer base in Ireland, we are poised to push out into mainland Europe and beyond.

We are looking for an Onboarding Team Member to join the Project Team. The Project Team provides first class communications with customers from on boarding, to completion and launch of their project

What’s in it for you?
- Position based in Ulverston, Cumbria.
- Contracted 40 hours per week
- 20 days holiday plus bank holidays and the Christmas break
- Private company healthcare
- Competitive salary £25,000-£28,000 per annum
- Work alongside passionate and experienced people
- Close engagement and support with management
- A meritocratic environment that demonstrably rewards results

Key Responsibilities:

- Providing first class communications with customers from on boarding, to completion and launch of their project
- Monitoring that project aims, stages and timescales are adhered to
- Project planning and scheduling documentation

Essential
- Prior knowledge of retail businesses
- Strong verbal and written communication skills
- Able to work to deadlines
- Resilient and upbeat attitude
- A desire to see every job completed quickly and to a high standard, and the ability to push other colleagues to deliver on these goals.
- Passion for problem-solving
- Competent and confident with computers

Beneficial
- A keen interest in one or some of the following: Cycling, walking, climbing, horse riding, watersports or similar
- Previous experience in a Project role

Who are we looking for?

A career change can be daunting, but our amazing onboarding team took the leap, here is what they have to say:
The role is fast-paced, and it can be challenging juggling several customers at the same time. However, the Citrus-Lime team are excellent, and help is never far away, which has made growing into this new role so much easier. I look forward to my next chapter here at Citrus-Lime and I cannot wait to see what the future holds.

******

Each day presents a wide variety of different tasks. I could be mentoring customers through the stages of their onboarding journey, crunching data in Excel, or talking to customers about how they want their new website to look and feel. Being able to multi-task and strong organisational skills certainly are essential for this role

It’s really rewarding building strong relationships with customer and seeing projects through from the start all the way to completion.

My previous experience in hospitality, retail and the building merchant trade has helped me gain a broad range of customer service skills. I find it exciting to work in such a dynamic company, always adapting to our continuously improving software and passing that knowledge on to our new customers.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Private dental insurance
- Private medical insurance

Schedule:

- Monday to Friday

Work Location: In person

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