Msk Administrator
4 weeks ago
Job purpose Patient Care Advisors are the first point of contact for the people we serve. They handle patient data and work within teams that belong to the overall service. They communicate and work with local GP practices, hospital and community staff and clinicians to get patients to the most appropriate services for their needs accurately and on time. Sussex MSK Partnership Central helps people who are experiencing MSK (aka musculoskeletal, or muscle and bone) conditions by seeing them in the community, rather than in a hospital.
Assess and resolve patient queries concerning their referrals, appointments and diagnostic tests in a timely and professional manner. Maintain data security and patient confidentiality by adhering to auditable Here processes and protocols. Record information using a variety of computer and paper-based systems, including Here clinical and information systems. Ensure the accuracy and quality of data recorded using available reporting tools to check data quality.
Main duties and responsibilities - Data & Systems Patient Care Advisors work with data about our patients every single day, meaning they will: Use a range of computer and paper-based systems, including SystmOne and e-Referral Service (eRS), to contact patients, book appointments and send confirmation letters Manage patients through care pathways and provide clinicians with all necessary clinical notes prior to clinics. Action any subsequent follow up notes (such as writing clinic outcome letters, booking follow up appointments, dealing with DNAs), ensuring that clinic capacity is used as efficiently as possible Be responsible for proactively scheduling and maintaining MSK patient clinics to include first appointments, follow ups and telephone appointments. Arrange appointments for diagnostic tests (such as x-rays) and liaise with the diagnostic departments to obtain results Support the Senior Patient Care Advisor in planning clinic capacity, working with clinicians and GP practices to arrange additional clinics when necessary, helping to ensure that adequate capacity is available to avoid delays Support GP practices where appropriate to provide training on Here processes and establish and maintain effective communication with GPs and practice staff, using persuasive and motivational skills where co-operation is required Main duties and responsibilities - Team & Culture Patient Care Advisors all belong to a bigger team that support each other, and because of that they: Work on own initiative, to plan time effectively, to multi-task successfully, and prioritise own workload on a daily basis, working autonomously within own work area seeking advice when appropriate. Demonstrate a willingness to improve and set personal goals, and to show commitment to both their immediate and wider team.
Attend team meetings, regular briefs, one-to-ones and training sessions. Train other members of staff as required on the core functions of Here and MSK services. Are flexible to work a late shift once a week 11am to 7pm.
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