Student Visa Compliance Officer

2 weeks ago


Guildford, United Kingdom The Academy of Contemporary Music (ACM) Full time

Location : guildford Employment type : FULL_TIME Expires : 2023-12-29 Department : Academic Registry Reports to : Registra Salary range: £31,406 - £35,326
**Reports To: Registrar**
ACM is a specialist music education provider with approximately 2,200 students on a range of FE
and HE programmes in Music Performance, Creative Artist, Production, Technical Services,
Business, Rap/MC and Games. Our creative and dynamic environment blends academic excellence
and professionalism alongside leading-edge industry thinking and business innovation.

**ACM’s Vision**:
ACM will nurture potential and talent, supporting the personalised development needs of our
students to facilitate a structured path from education to employment.
We provide a safe and supported space where creative talent and imagination can flourish in a
caring environment. Barriers to learning are identified through a holistic and person-centred
approach to unlock the potential of the individual, enabling personal growth through professional
and academic development. Our core aim is for our students to enjoy lifelong sustainable careers
underpinned by applied learning and a specialist, cutting-edge curriculum.
Therefore, our vision is to not only be the leader in applied, industry-connected, creative arts
education but to also be the leader in care and support for mental health and other traditional
barriers to learning, thereby driving up the standards expected within higher and further education.

**ACM’s Mission**:
To provide an immersive student experience, with a curriculum which is connected to the industry in
real-time, based on a learning by doing ethos. Our core aim is to build confidence and self
- awareness, providing students with the skills necessary to recognise and take opportunities.
Ultimately our mission is to enable students to fulfil their potential and enjoy a sustainable career
within the creative arts industry.

**ROLE PURPOSE**:
The Student Visa Compliance Officer’s primary duties will be carried out in collaboration with the
other staff within the Academic Registry department, and the Education Department in ACM’s
approach to ensuring compliance with immigration laws and student visa regulation

**MAIN RESPONSIBILITIES**:

- To act as the key point of contact on all operational matters of student visa compliance relating to applicants and students of ACM;
- To take operational decisions on matters of Student Visa Sponsorship, on behalf of the accountable officer;
- To develop, implement and review relevant policies and processes in collaboration with the Quality Officer and Registry Manager;
- To assess and process CAS requests for applicants in accordance with ACM’s policies, ensuring that all CAS meet the provider’s defined criteria;
- To ensure that all ACM CAS are issued within the agreed timeframes;
- To input and validate data required for the CAS on ACM’s management information systems;
- To act as a Level 1 user of the UKVI Sponsor Management system and any other systems requirements;
- To track, monitor and review Student Visa Application decisions, highlighting discernible patterns and concerns to the Academic Board at an early stage;
- To receive and process refusals on ACM’s management information system, assessing eligibility for a new CAS if appropriate;
- To update, withdraw and add sponsor notes to unused CAS as appropriate;
- To monitor and produce regular reports to the Student Engagement and Quality Committee on ACM’s Student Visa refusal rate, enrolment rate, and completion rate;
- To immediately alert the Registrar of any identified risk to Student Visa compliance, and to support an effective and timely resolution;
- To ensure the timely reporting to UKVI of any relevant change in circumstance of an ACM student, via the appropriate channels;
- To monitor the attendance, engagement and progression of students at ACM with a Student Visa, and report any concerns to the Risk Intervention Group;
- To respond to queries from staff, students and applicants within the agreed service level agreement;
- To respond to queries from UKVI, Border Force, or any other external body in an appropriate and timely manner;
- To work with the Records Officer and Registry Manager to conduct audits of student files to ensure full compliance with Student Visa requirements;
- To work in a consistent and organised manner, delivering excellent levels of customer service and acting in a professionally at all times;
- To contribute to the continuous improvement of all processes and procedures, seeking ways to improve efficiency and effectiveness of working practices;
- Be self-motivated with the ability to work under pressure during peak periods;
- Work with little or no day-to-day supervision, setting challenging but achievable daily targets to manage own workload;
- To adhere to and promote ACM’s Equality and Diversity policies;
- To support other services within Student & Academic Services as required;
- To



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