Associate, Share Plans Advisory

2 weeks ago

London, United Kingdom Link Group Full time

**Overview**

Supporting Executives in providing expert day-to-day advice to clients in connection with the full portfolio of on-boarding new clients and share plan events. Helping to develop and maintain relationship with clients and their advisers and communicating desires of clients to operational teams and to ensure understanding of the clients’ challenges and goals. Supporting the expansion and implementation of new initiatives and services to meet future needs of Link and its clients.

**Key Accountabilities and main responsibilities**

Strategic Focus
- Helping to develop and maintain strategic relationships
- Providing help and guidance to clients on products
- Project manage the delivery of key Share Plan Events

Operational Management
- Maintaining technical and business expertise to identify and respond to changing market trends in order to sustain enhanced levels of service
- Escalating client concerns and ensuring they are resolved swiftly
- Supporting visits to clients to provide one-to-one service
- Reviewing draft documents
- Drafting and overseeing preparation and mailing of shareholder/employee invitation or event documents
- Communicating event parameters to key business areas
- Suggesting possible improvements to services provided
- Ensuring management information records are maintained
- Supporting client feedback surveys
- Supporting as required the Client Business Management risk review process

Governance & Risk
- Ensuring compliance with any regulatory or statutory requirements, industry codes and practices
- Ensuring adherence to Link Group information security and other core policies and standards
- Reviewing local procedures to ensure that continuous improvements are achieved, risk minimised, changing business/industry trends followed and regulatory compliance

**Experience & Personal Attributes**
- Minimum of two years’ experience in Share Registration / Share Plans or another Financial Services sector
- Excellent interpersonal skills
- Strong customer service ethic
- Good communication skills
- Proactive and highly self-motivated
- Active listening
- Work well in a team setting
- Problem solving and complaints handling
- Good negotiation skills
- Ability to explain complex information in simple terms
- Ideally experience in the use of MSL, PRISM, shareMASTER and OPTIONSmanager

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

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