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Kia Warranty Advisor

4 months ago

WaltononThames, United Kingdom RAC Full time

**About The Role**:
RAC have an exciting opportunity for a Warranty Advisor working on behalf of Kia Motors (UK) based at their head office in Walton on Thames. You'll be responsible for handling warranty enquiries from dealerships, processing and analysing all warranty prior work authorisations and claims in accordance with Kia Motors (UK) warranty policy.

**Key accountabilities include**:

- Ensuring warranty enquiries from dealers are responded to within companies' service levels
- Analysing warranty claims and identifying trends together with potential solutions
- processing warranty prior work authorisation (PWA) requests from dealers and ensuring all PWA's are processed in accordance with Kia Motors (UK) Ltd's warranty policy
- Respond to all warranty enquiries accurately, professionally and in accordance with the company's required service levels
- Taking action to ensure that KMUK's warranty system and processes reflect the needs of the business

**The ideal Warranty Advisor will have**:

- Proven experience of working within a Warranty Administrator, Service Administrator or Workshop Control role
- Attention to detail, ensuring all warranty claims submitted comply with manufacturers published manuals and repair time schedules
- Excellent communication, organisation and interpersonal skills, with the ability to thrive in a fast-paced environment and remain calm under pressure

**At RAC, we appreciate the dedication of our colleagues who go the extra mile for our customers. In return, we offer a competitive base salary of £33,**4**00.** **In addition to this, **you'll** also enjoy **all of** these extra benefits**:

- Colleague Share Scheme - a unique opportunity to become a co-owner of our business and share in the future success of RAC
- Holiday allowance of 23 days & bank holidays
- Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
- 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments
- Confidential personal support service, available 24 hours per day every day of the year for both you and any family members ages 16+ in your household
- Car salary sacrifice scheme - after 12 months of employment, where you'll enjoy significant tax savings, including electric vehicle options
- FREE RAC Ultimate Complete Breakdown Service from Day One
- Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and much, much more

We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.