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Customer Service Team Lead
4 months ago
**Customer Service Team Lead**
I have an exciting new opening for a passionate and talented individual to fulfil the role of Customer Service Team Lead within the financial solutions sector for my incredibly successful, award-winning client based in a prime location in Manchester city.
You will have the chance to make a difference in people's lives by providing personalised advice and financial services to empower clients to navigate their financial journey successfully, providing ongoing quality customer service.
This is a rewarding position with plenty of career progression options available and hands-on leadership experience, becoming part of a supportive environment that prioritises your well-being and professional growth.
Your responsibilities include day-to-day leadership, coaching, and development of the customer service team, managing schedules, conducting motivational meetings, performance management, and fostering consumer engagement.
**A Typical Day**:
- Lead a dynamic team focused on helping people live better through outstanding customer support.
- Prioritise daily tasks, organise workloads, and responsibilities.
- Maintain high motivation to achieve targets and KPIs through incentives and creative performance initiatives.
- Address underperformance promptly to optimise team performance.
- Ensure clear workload and target communication with team members.
- Monitor calls for compliance and provide coaching and feedback as needed.
- Track team and individual performance for improvements.
- Engage with new and existing customers through creative communication.
- Actively monitor and maximise team performance through floor walking and live listening.
**Success in this role requires**:
- Experience in team leadership, a fundamental requirement.
- Background in financial solutions preferred.
- Strong problem-solving and communication skills.
- Motivation to exceed targets and KPIs.
**Perks and Benefits**:
- Comprehensive training and ongoing support.
- Clear career progression opportunities.
- An open-minded culture that embraces innovation.
- On-site gym
- Great Commission scheme
- Healthcare benefits, discounts, and freebies.
- Social events and team recognition programs.
Pay: £25,000.00-£31,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Gym membership
- Life insurance
- Private dental insurance
- Private medical insurance
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work Location: In person
