Senior User Researcher

3 weeks ago

Birmingham, United Kingdom Kainos Full time

**Our people love the exciting and meaningful work they do, the cutting-edge resources and technology they have access to, the benefits we offer and the great community we’ve built. Want to join them?**

Role Description:

- Work as part of a multi-disciplined agile team to design user focussed and successful services
- Plan, design, and conduct user research to focus the design and development on user needs
- Contribute to the usability testing process from developing user recruitment briefs through to test moderation, analysis and report writing
- Work very closely with insight and research teams at client side to delivery relevant and appropriate research plans
- Work closely with designers and developers to turn user insights into actionable design or service recommendations
- Present findings and related design/business recommendations and user insights to project stakeholders at all levels
- Where necessary, provide rapid, light weight sketches and scamps
- Work with designers to design content by taking complex language and processes and making them simple to understand
- Work with other user researchers to facilitate a consistent research approach
- Communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally
- Complies with all confidentiality and non-disclosure policies and/or agreements and ensures security of information at all times

Required Experience:

- Experience in a relevant role either agency or client side
- Proven experience of gathering and delivering actionable insights
- Demonstrable knowledge in user centred design practices
- Demonstrable experience of delivering as part of an agile team
- Experience in large commercial agile projects will be a benefit

Essential Skills:
The following are required skills:

- Sound knowledge of qualitative research methods including user requirements gathering and early stage concept and prototype testing, guerrilla research, and other approaches to ensuring user needs are fully understood
- Sound knowledge of using artefacts to share and communicate insights such as user flows, experience maps, experience blueprints, prioritised user needs, user profiles, and test results
- Good knowledge and understanding of quantitative research methods
- Good understanding of information architecture, interaction design, and visual design principles
- Capable of effective prioritisation of tasks and personal time management
- A good understanding of Agile delivery methodology
- Able to work flexibly and to tight deadlines

Desirable Skills:
The following are desirable skills:

- Experience in user research and the techniques used to gather, define and understand user needs
- Experience of working in a digital start up
- Experience of working in a full service digital agency environment
- Active and participant in communities of interest (e.g. online groups, speaking at conferences etc.)
- Degree in Interaction Design, Product Design, Industrial Design, Graphic Design, or related field

**Additional info**:
Kainos is a professional services organisation with clients spread across the globe and we deliver projects both from client site, and from our offices. While we will attempt to base you on projects near or at your contracted office location, you need to be willing to travel to client sites and spend time away during the week if it is required.

**WHO YOU ARE**:
Our vision is to enable outstanding people to create digital solutions that have a positive impact on people’s lives. Our values aren't abstract; they are the behaviours we expect from each other every day and underpin everything that we do. We expect everyone to display our values by being **determined** in how obstacles are overcome; **honest **when dealing with others; **respectful **of how you treat others; **creative** to find solutions to complex problems and **cooperative** by sharing information, knowledge and experience. These values, applied collectively, help to produce an outstanding Kainos person, team and culture.

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