Referencing Adviser

**Job Description** Responsibiliities**

To carry out tenant referencing in accordance with company service standards, service level agreements, company policies, procedures, directives and statutory rules and regulations.

**Key Skills & Knowledge**

You will have gained administrative and customer service experience ideally from working within an accounts, financial services, property lettings and/or insurance environment.

You must be able to work to challenging targets and deadlines and to deliver when under pressure whilst remaining clam and professional at all times. As well as having excellent communication skills, both written and verbal and the ability to deal confidently and professionally with internal and external clients, you must be accurate, numerate and detail conscious and be self-motivated and able to demonstrate a positive can-do attitude.

We also need you to be able to adopt a flexible attitude to working hours.

**Standard of Performance**
- Maintain complete confidentiality.
- Positive business aptitude.
- Team working.
- Strong confident, professional and personal style.
- Adhere to deadlines and service standards/levels.
- Delivering results.
- Delivering excellent customer service.
- Demonstrate the importance of details and commitment to getting things right first time.
- Promote effective communication when delivering results.
- On and off site training/meetings.
- Devise measures to monitor performance where applicable.
- Ensure compliance with standard operating procedure and process.
- Ensure that any new procedures operate in accordance with company policy and legislation.
- Continue with any new procedures introduced and effectively monitor progress.

**Connells Group**, one of the largest and most successful **estate agency** and **property services** providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines **residential sales** and **lettings** expertise with a range of services including **new homes**, **mortgage services**, **surveying**, **conveyancing** and more

Job Reference: CC00122