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Receptionist

4 months ago

Lymington, United Kingdom Partnering Health Ltd Full time

PHL are looking for a Receptionist to work in Lymington for Enhanced Access.

As a key member of the team at PHL, your role is very important as the first point of contact for our patients and / or contract customers (dependent upon the service you support). A kind and empathetic person, you will be expected to take control and be accountable for the given situation, treating every patient with respect and providing confidence in our ability to deliver a great and caring service.

We are looking for reliable, friendly and must be flexible to join the team that are available to work,

**Hours**

We have the below hours available.
- Monday - Friday 18:15 - 21:45
- Saturday - Sunday 12:00 - 18.30

**Receptionist Duties & Responsibilities**:

- Receptionist Duties & Responsibilities
- Answering the telephone promptly and deal with all enquiries, maintaining confidentially at all times
- As an integral team member, you will efficiently manage patient and customer interactions, keeping them informed to the progress and liaising with your duty team leader as appropriate to ensure a seamless and first-class service is delivered.
- Ensure the reception area is kept tidy and all areas are safe

**Receptionist Skills and Experience**:

- Relevant Reception / Customer Service or administration experience
- Must be confident, multitask, work independently without supervision
- Sensitivity and empathy with people from different backgrounds
- Ability to communicate effectively and demonstrate empathy when dealing with patients and multidisciplinary team
- Ability to use Microsoft office or other databases
- Previous experience of Adastra and EMIS would be desirable but not essential

As an integral team member, you will efficiently manage patient and customer interactions, keeping them informed to the progress and liaising with your duty team leader as appropriate to ensure a seamless and first-class service is delivered.

**Job Types**: Part-time, Permanent

**Salary**: £9.63-£10.02 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking
- Referral programme
- Store discount
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location