Business Administrator Level 3

5 days ago


Gateshead, United Kingdom My Learning Skills Full time

**Business Administrator Level 3**:
Business Administration Level 3 - 15 months

**Overview**:
To support the delivery of excellent customer service in the Social Care Finance team including Financial Assessments, Direct Payments and Financial Protection.

**Gateshead Council**:
Civic Centre, NE8 1HH

**£8,212.50**

****Per Week

**37.5 Hours**

Per Week

**Role and Responsibilities**:
To work effectively within a dynamic team at the forefront of change within Gateshead Council and act as the first point of contact for all customer interactions

To assist members of the public with enquiries and requests for assistance relating to the full range of Council Services, taking personal responsibility for ensuring that the customer’s needs are satisfied

To liaise with other Council Services at any level necessary to secure the delivery of an effective solution to a customer’s problem or enquiry

To maintain and develop a network of contacts throughout the Council’s services (and its partners) to ensure that the team has access to the widest range of relevant information available

To maintain and update information systems with information gained whilst dealing with the public to ensure that the Customer Service team have access to the most up-to-date information

To assist in continuous improvement activities through focus groups and surveys

To receive payments on behalf of the Council, maintaining records as appropriate to ensure that the Council’s financial accounting procedures are always adhered to

To be proactive in all aspects of safety management to comply with current legislation

Such other responsibilities allocated which are appropriate to the grade of the post

**Required Skills**:
Organisation Timekeeping IT Skills Punctual & reliable

**Required Skills**:
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we’ve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you’ll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Apprenticeship qualification.

**Required Qualifications**:
Maths, English and ICT, GCSE Grade 4-9 or equivalent

**Training**:
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we’ve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you’ll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Business Administration Level 3Apprenticeship qualification, with training how to: Contribute to the efficiency of an organisation through the support of functional areas, working across teams and resolving issues as requested.

**Prospects**:
Strong progression opportunities

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Business Administration Level 3

Gateshead Council

**Get in touch**:
If you can’t see what you are looking for, or would like to speak to one of our staff about your course, please fill in the form below and we’ll be in touch soon. Or if you need to speak to someone urgently, call us on 0191 433 8646

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