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Client Services Administrator

5 months ago

Berkhamsted, United Kingdom The Gap Partnership Full time

**ABOUT THE GAP PARTNERSHIP**

We are a global negotiation consultancy specializing in the development of practical and highly effective negotiation solutions and strategies. We operate in over 50 countries and work with more than 600 organizations. Our team of consultants bring real-world commercial experience from a range of industry sectors, and partner with our clients to provide best-in-class solutions to their negotiation needs.

**ABOUT THE ROLE OF CLIENT SERVICE ADMINISTRATOR AT THE GAP PARTNERSHIP**

The role of Client Service Administrator (CSA) is accountable for supporting the Client Delivery team. In ensuring our workshops and consulting projects are scheduled and are delivered smoothly and in line with client expectations

**KEY RESPONSIBILITIES**
- The role is key to ensuring that the activity required from when a client sale is confirmed and when the proposition is delivered, is managed seamlessly and in contributing to positive client satisfaction and perception levels
- CSAs at The Gap Partnership consistently exceed the expectations of those around them by providing outstanding support and services to both their colleagues and our clients
- Works directly with our clients to confirm delegates and their joining requirements. To lead on the coordination and management of these requirements in order to enable the delivery of our services to clients
- Communicates with our delivery teams to ensure that they are briefed on all logístical requirements for they to deliver agreed services to the client
- Ensures TGP standards of delivery are met and adhered to consistently
- Is responsible for the delegate / participant journey from their first point of contact with TGP once a sales is confirmed through to the delivery of our service by our consultants
- Management of the associated resources to ensure exceptional delivery and client experience of our full proposition; physical, virtual, and digital
- Responsible for delivering a complete handover of information and materials to the client delivery team. In supporting the delivery of client services. Includes venue details and room configuration logistics, workshop materials, virtual delivery requirements, and relevant parameters
- Advocates and promotes excellence as an integral way of working to everyone within TGP through positive role modelling and best practice behaviors
- Proactively highlighting where standards are not being upheld and working with the person or team to address through education in empowering them so that they can deliver excellence moving forward
- Builds and maintains positive relationships with all key stakeholders across the organization by fostering collaborative ways of working, based on trust, transparency, and respect

**REQUIREMENTS**
- Ability to communicate effectively and confidently
- Strong attention to detail and appreciation of process diligence
- Independent way of working and quick comprehension
- Flexibility, ability to work in a team and quality awareness

Pay: £20,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Berkhamsted: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: Hybrid remote in Berkhamsted