Stock Associate

2 months ago

Bicester, United Kingdom Tory Burch Full time

JOB SUMMARY

JOB SUMMARY

As a Tory Burch Stock Associate, you will support the back-of-house by packing/unpacking shipments, organizing the stock room, and understanding & executing on core operational policies & procedures. This may include answering the phone and anything else required to support product flow and the smooth running of the store. Helping our product find a proper home & ensuring Sales Associates have easy access to it can be like a game of Tetris, so it’s important that you thrive on that challenge.

RESPONSIBILITIES

Be Buddy/Team Player
- Model behavior that reflects the company’s core values
- Appropriately manage conflict and take ownership for your part in the team dynamic
- Contribute to a positive atmosphere that is fun, professional, productive and team oriented

Support the Customer Experience
- Accurately process all POS transactions and assist when necessary with operational activities
- Assist with telephone answering using proper telephone etiquette
- Ensure a high level of customer service through extensive product knowledge and product ownership
- Run product to the floor, ship product to customers, and conduct transfers per TRB directives on occasions when support is necessary
- Have a proper understanding of the radio communication tools used in the store
- Partner with GM and AGM to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any concierge-like needs

Represent the Brand
- Contribute to maintaining all brand and operating standards to support brand consistency
- Assist in maintaining store presentation standards

Support the Business & Deliver Results
- Take ownership for maintaining a high standard of back of house and offsite storage organization
- Communicate inbound merchandise with team and prepare new arrivals for sales floor/visual displays
- Meet deadlines - IMRDs, damages, transfers, charge sends, etc.

Operational Excellence
- Ensure accurate processing of all incoming and outgoing shipments and receipts
- Prepare shipments and ensure accuracy of documentation of all outgoing parcels
- Properly print tickets in WebIM
- Audit weekly inventory reports for accuracy
- Assist with store maintenance needs and supply ordering
- Maintain Operations Binders and ensure they are accurately updated
- Protect our assets by adhering to all loss prevention policies & procedures

CORE SKILLS
- Adaptable - Change before you have to

Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
- Entrepreneurial Spirit - Own it

Takes initiative, doesn’t wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
- Collaborative - No “I” in Tory

Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
- Client & Brand Focus - Put yourself in Tory’s shoes

Passionate about the brand & the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers
- Live the Values - Being “Buddy”

Keeps “Buddy Values” alive (kindness, humility, warmth, honesty, loyalty, compassion, integrity, passion) - It’s not just what you do, but how you do it - Contributes to a positive & productive environment
- Functional Expertise - Know Your Stuff

Has skills necessary to perform the job - Keeps current on skills & practices - Puts learning into practice

PRIOR EXPERIENCE NEEDED
- 1-2 years of stock-related experience in a high volume, customer-driven retail environment

**REQUIREMENTS**:

- Ability to lift (at least 30 lbs), carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend.
- Availability and flexibility to work days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.

CORE SKILLS
- Adaptable - Change before you have to
- Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
- Entrepreneurial Spirit - Own it
- Takes initiative, doesn’t wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
- Collaborative - No “I” in Tory
- Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
- Client & Brand Focus - Put yourself in Tory’s shoes
- Passionate about the brand and the work - Creates a transformational client experien

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