Customer Service Apprentice

3 weeks ago


Exeter, United Kingdom Exeter College ApprenticeshipsExeter College Full time

We are currently looking to recruit a Customer Service Apprentice in our Construction faculty, which is based in Sowton, Exeter.This is an exciting opportunity for anyone wishing to broaden their experience in a dynamic and friendly work environment whilst also learning and gaining a qualification at the same time. The role will give you the opportunity to develop your customer service and general administrative skills. You will have the opportunity to learn from experienced colleagues each day.

We are looking for an enthusiastic Level 2 Customer Service Apprentice to support the recruitment of apprentices, demonstrating an enthusiastic and friendly approach, and assist in maintaining exceptional customer service in all forms to both internal and external customers.
- Oversee apprenticeship vacancy advertising using internal and external systems.
- Work with the recruitment advisors to support recruitment activities and to assist in completing the apprenticeship start documentation.
- Attend Training and Recruitment Team Huddles to record and distribute minutes.
- Use appropriate systems and workflows to process enquiries, requests, orders and bookings using Exeter College’s policies to ensure confidentiality and discretion.
- Use a range of software packages including Excel, Word, PowerPoint, Outlook and Teams as well as other software programmes.
- Carry out reception duties, receive and direct visitors, deal with enquiries and oversee incoming and outgoing mail and to coordinate the visits of any guests including car parking etc. bringing about the best outcome for customers
- Participate and provide assistance at events, such as open evenings, interview evenings, promotional events, Conferences etc, promoting Exeter College, and always maintaining professional behaviours.
- Providing administrative support ensuring work is completed to deadlines provided.

Role Overview Job Title: Customer Service Apprentice Grade: £12, 539.67 Contact Hours: 37 hours per week (to include one day a week attending College during term time) Contract: Fixed Department: Apprenticeship & Future Skills Responsible to: Department Operations Officer

Mandatory Duties:
1. Responsibility for safeguarding and promoting the welfare of children and vulnerable adults.

2. Responsibility for promoting equality of opportunity and access to all,

3. Participation in training as required. April 2023: This job description is current at the above date. In consultation with the post holder the position is liable to variation by the College to reflect actual, contemplated or proposed changes in or to the job.

Hours: 37.00 per week

About the employer:
Requirements and Prospects:
Essential: - Knowledge of Microsoft Word and Excel - Good written and communication skills

Desirable: - Knowledge of Outlook - Good organisational skills

We are looking for someone who is friendly, a great communicator and enjoys a challenge.

Progression onto the L3 Business Apprenticeship or L3 Customer Service if applicable, or with another employer. This apprenticeship will set you up with the skills to deal with customers.

Training Provided:
You will attend college 1 day a week during term time, and be supported with an assessor who visits you in the workplace.

Additional Information:
Essential: - 4 GCSE’s A - C, including English



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