Service Level Analyst

1 month ago

London, United Kingdom Eden Brown Synergy Full time

**Service Level Analyst**
Eden Brown Synergy is currently working in partnership with a Central Government Organisation which is looking to recruit a Service Level Analyst on an interim basis. The post holder will join the IT Service Management department and support the Service LevelManagement process, policy and governance procedures. You will support the overall quality of the process and develop reporting management information for all metrics against IT Service Management services including Operating Level Agreements (OLAs).**As a Service Level Analyst you will be responsible for**:

- Providing updates and notifications to the Senior Service Level Manager where SLAs are trending towards breaches.
- Producing Service Level Management reporting and management information to inform the Senior Service Level Manager of progress against OLAs and in some cases SLAs, SLA breaches and improvement opportunities.
- Supporting the identification of metrics and measurements that are a reflection of customer's experience and level of satisfaction with the service.
- Documenting all service level targets and measures including scope, thresholds and owners.
- Supporting governance between ITSM, wider IDD and other FCDO Directorates, including third party suppliers as appropriate.
- Documenting and maintaining Service Level Management processes and procedures.
- Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve efficiency of IT Services to enable the Government's diplomatic, development and consular work aroundthe world.

**Experience & Qualifications Required**:

- Active SC Clearance
- ITIL Foundation
- Performance Measurement
- Understanding Constraints
- User Centred Analysis
- Communicating Analysis and Insight

This role is initially for 6 months, will be hybrid (London, Milton Keynes, or East Kilbride 2 days per week) is paying £400 per day umbrella inside IR35.

Eden Brown Synergy is an equal opportunities employer.

  • Senior Analyst Relations Manager

    7 days ago

    London, United Kingdom Starsight | Analyst Relations Full time

    Company Description.nStarsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...

  • Senior Analyst Relations Manager

    2 weeks ago

    London, United Kingdom Starsight | Analyst Relations Full time

    Company Description.nStarsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...

  • Senior Analyst Relations Manager

    1 month ago

    London, United Kingdom Starsight | Analyst Relations Full time

    Company Description.Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...

  • Senior Analyst Relations Manager

    1 week ago

    London, United Kingdom Starsight | Analyst Relations Full time

    Company Description.Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...

  • Service Level Analyst

    1 day ago

    London, United Kingdom Alexander Mann Solutions - Public Sector Resourcing Full time

    Service Level Analyst (Inside IR35)Contract Term: 6 Months (Potential to extend) Contracting Authority: The Foreign, Commonwealth & Development OfficeLocation: Hybrid - Milton Keynes, London or Glasgow The Service Level Analyst is a role within the IT Service Management department of Information and Digital Directorate (IDD), reporting into the Senior...

  • IT Service Analyst

    2 hours ago

    London, United Kingdom BFV Service GmbH Full time

    Who we are Here at MHA, we take the time to create great relationships with our clients to become not just their trusted advisers, but valued partners that face the future together.  As a Top 15 firm of chartered accountants, tax and business advisers, we work in partnership with clients ranging from entrepreneurs and individuals to multi-national...

  • Service Take-on Analyst

    2 months ago

    London, United Kingdom Service Care Solutions - Criminal Justice Full time

    Service Care Solutions are looking for an Service Take-On Analyst to work on a Hybrid basis for a Government Entity in London. The Service Take-On Analyst is responsible for: - Helping to assess service readiness against service transition acceptance criteria at the start of the project to ensure successful cutover to live. - Working with Product Teams to...

  • Service Analyst

    3 weeks ago

    London, United Kingdom Circle Recruitment Full time

    **Service Take-On Analyst** **From £ 300 - £ 400 p/d - inside IR35** **Hybrid Multiple Locations** **6-months** We are seeking a Service Take-On Analyst for our government client. The role is hybrid, based between 2 days a week onsite and the remainder of the week working remotely. Office locations include Glasgow, London or Milton Keynes, as...

  • Service Analyst

    1 day ago

    London, United Kingdom Circle Recruitment Full time

    **Service Take-On Analyst** **From £ 300 - £ 400 p/d - inside IR35** **Hybrid Multiple Locations** **6-months** We are seeking a Service Take-On Analyst for our government client. The role is hybrid, based between 2 days a week onsite and the remainder of the week working remotely. Office locations include Glasgow, London or Milton Keynes, as...

  • Senior Service Desk Analyst

    4 weeks ago

    London, United Kingdom UK Civil Service Full time

    Job summaryHave you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you�re passionate about technology and ready to lead a high performing team, this could be your next move.At FCDO Services, we...

  • Modeling Services Analyst

    1 week ago

    London, United Kingdom Moody's Investors Service Full time

    Experience Level: Experienced Hire Categories: ESG Analytics, Data & Research Location(s): Minster Building, 21 Mincing Lane, 2nd Floor, London, EC3R 7AG, GB The team you will join: The Model Success team at Moody’s RMS exists to ensure that our clients get great value from their investments in our catastrophe models and data. We ensure that our...

  • Modeling Services Analyst

    4 weeks ago

    London, United Kingdom Moody's Investors Service Full time

    Experience Level: Experienced Hire Categories: ESG Analytics, Data & Research Location(s): Minster Building, 21 Mincing Lane, 2nd Floor, London, EC3R 7AG, GB The team you will join: The Model Success team at Moody’s RMS exists to ensure that our clients get great value from their investments in our catastrophe models and data. We ensure that our...

  • Modeling Services Analyst

    2 weeks ago

    London, United Kingdom Moody's Investors Service Full time

    Experience Level: Experienced Hire Categories: ESG Analytics, Data & Research Location(s): Minster Building, 21 Mincing Lane, 2nd Floor, London, EC3R 7AG, GB The team you will join: The Model Success team at Moody’s RMS exists to ensure that our clients get great value from their investments in our catastrophe models and data. We ensure that our...

  • Modeling Services Analyst

    1 week ago

    London, United Kingdom Moody's Investors Service Full time

    Experience Level: Experienced Hire Categories: ESG Analytics, Data & Research Location(s): Minster Building, 21 Mincing Lane, 2nd Floor, London, EC3R 7AG, GB The team you will join: The Model Success team at Moody’s RMS exists to ensure that our clients get great value from their investments in our catastrophe models and data. We ensure that our...

  • Modeling Services Analyst

    1 week ago

    London, United Kingdom Moody's Investors Service Full time

    Experience Level: Experienced Hire Categories: ESG Analytics, Data & Research Location(s): Minster Building, 21 Mincing Lane, 2nd Floor, London, EC3R 7AG, GB The team you will join: The Model Success team at Moody’s RMS exists to ensure that our clients get great value from their investments in our catastrophe models and data. We...

  • Service Desk Analyst

    1 month ago

    London, United Kingdom Understanding Recruitment Full time

    **Service Desk Analyst** Are you a Service Desk Analyst looking for your next exciting opportunity? This leading charity is going through a sustained period of growth and are currently looking to invest in a Service Desk Analyst to join their growing team, based in Tower bridge, London. As the Service Desk Analyst, you will be responding to any escalated...

  • Business Analyst Level 6

    2 months ago

    London, United Kingdom eTeam, Inc. Full time

    Job Name: Business Analyst Level 6 Project name: Financial Crime Improvement Programme (FCIP) Essential skills/ experience:: Experienced Financial Crime Change Business Analyst with a proven track record of delivery on medium to large scale projects within Financial Services Essential - Minimum of 5 years' experience as Business Analyst -...

  • Business Analyst Level 6

    1 week ago

    London, United Kingdom eTeam, Inc. Full time

    Job Name: Business Analyst Level 6 Project name: Financial Crime Improvement Programme (FCIP) Essential skills/ experience:: Experienced Financial Crime Change Business Analyst with a proven track record of delivery on medium to large scale projects within Financial Services Essential - Minimum of 5 years' experience as Business Analyst -...

  • Business Analyst Level 6

    2 weeks ago

    London, United Kingdom eTeam, Inc. Full time

    Job Name: Business Analyst Level 6 Project name: Financial Crime Improvement Programme (FCIP) Essential skills/ experience:: Experienced Financial Crime Change Business Analyst with a proven track record of delivery on medium to large scale projects within Financial Services Essential - Minimum of 5 years' experience as Business Analyst -...

  • Business Analyst Level 6

    1 week ago

    London, United Kingdom eTeam, Inc. Full time

    Job Name: Business Analyst Level 6 Project name: Financial Crime Improvement Programme (FCIP) Essential skills/ experience:: Experienced Financial Crime Change Business Analyst with a proven track record of delivery on medium to large scale projects within Financial Services Essential - Minimum of 5 years' experience as Business Analyst -...