Aladdin Client Business, Client Experience

6 months ago

Edinburgh, United Kingdom BlackRock Full time

Description

About this role

Aladdin Client Business, Client Experience, Associate

Are you a highly motivated professional interested in building a career in FinTech? Can you shape and enhance clients’ investment processes? Do you thrive on working with clients and internal teams to solve complex problems?

Can you deliver in a fast-paced environment and demonstrate resilience in the face of challenges?
- If this sounds like you, then join our
- Aladdin
® business. As a member of one of BlackRock’s fastest growing areas you will have the technical and client-facing skillset to work on the complete investment lifecycle - leveraging cutting edge technology to help some of the largest institutions and investors in the world.In this role, you will:

- o Own the comprehensive oversight and delivery of service for clients of the
- Aladdin
® business, connecting multiple partner teams to deliver a cohesive client experience
- Own relationships with client teams, including SMEs and senior stakeholders (e.g., Head of Risk, Head of Fixed Income desk, Head of Compliance, Head of Platform management etc.)
- Develop a deep understanding of your client’s business objectives, and help leverage Aladdin expertise to achieve their organization’s goals
- Build strong internal relationships within BlackRock Solutions, and the wider BlackRock globally, in support of your clients
- Mobilize Aladdin’s suite of risk modeling, trade, compliance, and post-trade capabilities to deliver best-in-class solutions for our clients
- Work closely with Aladdin product managers, developers, and financial modelers to further the value proposition of the Aladdin platform
- Work with support team representatives analyzing service patterns and themes and be accountable for navigating internal process adjustments to elevate client experience
- Host service KPI meetings and oversee holistic service metrics
- Adapt internal best practices to improve aspects of service as identified in KPI metrics, strategically identify root causes of systemic issues, and proactively solve them in collaboration with internal teams

We have:

- The feel of a start-up with the backing of the world’s largest asset manager
- A dynamic environment with professional growth opportunities and a welcoming employee culture
- Sophisticated clients who call on our expertise to achieve strategic and tactical objectives ranging from streamlining workflows to implementing creative and innovative solutions
- An organization that prides itself on delivering a superior user experience

You have:

- A broad technical knowledge of either Investment Operations or Trading. Several of the following areas are desirable: Transaction Management, Derivatives & Collateral Management, Corporate Actions, Reconciliations, Trading and FIX protocol
- Aladdin knowledge preferred but not essential
- Familiarity with buy-side investment management workflows, proficient in market trends
- A consultative approach to understanding client needs and a passion for solving problems
- Well organized with the ability to manage multiple priorities with a hands-on approach
- Strong interest in technology and an aptitude for learning new systems
- Excellent interpersonal skills with the ability to develop lasting partnerships with client’ senior management
- Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients
- Self-starter who enjoys a fast-paced, high-intensity environment and works well as part of a multi-disciplinary global team
- 4+ years of experience in Financial Services, Technology, Consulting or Buy Side firm.
- Business fluent in English, with knowledge of German, French or Italian considered as a plus

You may have:

- Direct trading, compliance, or operations analyst experience
- Proficiency in working with large sets of data
- A working knowledge of SQL, UNIX, Python, or similar tools, and/or Aladdin

Who are our clients?
- Portfolio managers, risk professionals, operations experts, and data analysts at all levels of an organization. The Aladdin platform empowers users from all walks of life to achieve their investment and risk management goals by providing them with direct access to the best-in-class investment technology, cutting edge risk modelling methods and a dedicated team of service specialists. We pride ourselves on delivering a differentiated service, not software

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collabo

  • Aladdin Business, Client Experience, Associate

    6 months ago

    Edinburgh, United Kingdom BlackRock Full time

    Description About this role Are you a highly motivated professional interested in building a career in FinTech? Can you shape and enhance clients’ investment processes? Do you thrive on working with clients and internal teams to solve complex problems? Can you deliver in a fast-paced environment and demonstrate resilience in the face of challenges? If...

  • Aladdin Business, Client Service Associate

    6 months ago

    Edinburgh, United Kingdom BlackRock Full time

    Description About this role Every day, the Aladdin Client Services team tackles the hardest, most sophisticated problems in fintech. We utilize our in-depth understanding of Aladdin, our clients’ businesses and the investment management process to provide world-class service to our rapidly growing global client base. Our team members come from different...

  • Aladdin Business, Implementation, Associate

    6 months ago

    Edinburgh, United Kingdom BlackRock Full time

    Description About this role Elevate your career by joining the world's largest asset manager! Do you thrive in an environment that champions positive relationships and recognizes outstanding performance? At BlackRock, we strive to empower our employees and integrate your involvement into our collective success. With over USD $22 trillion of client assets...

  • Aladdin Business, Product Expert

    6 months ago

    Edinburgh, United Kingdom BlackRock Full time

    Description About this role The Product Expert team within Aladdin Client Services is seeking to hire a Front Office Product Support Expert. Front Office Product Experts specialize in Portfolio Management Tools, Portfolio Analytics and Single Security Analytics, Performance Attribution and their core mission is to: Build deep product and workflow...

  • Aladdin Business, Marketing Coordinator, Associate

    6 months ago

    Edinburgh, United Kingdom BlackRock Full time

    Description About this role About Aladdin Aladdin is an operating system that powers every aspect of the investment process for Asset Managers and Asset Owners. Aladdin drives collective intelligence across the most critical functions of the investment management process to inform business decisions. This role will join a team of marketers who are...

  • Integration Solutions Specialist

    6 months ago

    Edinburgh, United Kingdom BlackRock Full time

    Description About this role Associate - ACT Integration Solutions Specialist - Aladdin Platform Purpose and Scope We are seeking a dynamic Specialist with a proven track record in data integration and data conversion to join our growing Integration Solutions Practice. This role is pivotal in scaling our projects across various asset classes and...

  • Aladdin Accounting Implementation Specialist

    6 months ago

    Edinburgh, United Kingdom BlackRock Full time

    Description About this role - Job Description Are you a highly motivated professional looking to elevate your career by joining the world's largest asset manager? Would you thrive in an environment that fosters positive relationships and recognizes outstanding performance, working with both internal partners and clients? We know how important it is to feel...

  • Aladdin Accounting Implementation Specialist

    6 months ago

    Edinburgh, United Kingdom BlackRock Full time

    Description About this role Are you a highly motivated professional looking to elevate your career by joining the world's largest asset manager? Would you thrive in an environment that fosters positive relationships and recognizes outstanding performance, working with both internal partners and clients? We know how important it is to feel valued every...

  • Aladdin Product, Accounting Product Testing

    6 months ago

    Edinburgh, United Kingdom BlackRock Full time

    Description About this role About this Role At the heart of BlackRock, the largest investment management firm in the world, is the Aladdin Product team. Being a member of Aladdin Product means working with the industry’s thought leaders to build innovative and forward-looking products that shape the financial markets. We build next-generation technology...

  • Java Developer, Aladdin Engineering, Associate

    6 months ago

    Edinburgh, United Kingdom BlackRock Full time

    Description About this role What are Aladdin and Aladdin Engineering? - You will be working on BlackRock's investment operating system called Aladdin. Aladdin is used both internally within BlackRock and externally by many financial institutions. Aladdin combines sophisticated risk analytics with comprehensive portfolio management, trading, and operations...

  • Java Developer, Aladdin Engineering, Associate/vice

    6 months ago

    Edinburgh, United Kingdom BlackRock Full time

    Description About this role What are Aladdin and Aladdin Engineering? - You will be working on BlackRock's investment operating system called Aladdin. Aladdin is used both internally within BlackRock and externally by many financial institutions. Aladdin combines sophisticated risk analytics with comprehensive portfolio management, trading, and operations...

  • Data & Analytics Business Partner, Associate

    6 months ago

    Edinburgh, United Kingdom BlackRock Full time

    Description About this role BlackRock Aladdin Data is entrusted with maintaining all data integral to the investment decision process for BlackRock the house and our proprietary Aladdin® end-to-end investment platform. Aladdin Data closely partners with its stakeholders, such as Portfolio Management, Global Capital Markets, Relationship Management,...

  • Emea Advisory Institutional

    6 months ago

    Edinburgh, United Kingdom BlackRock Full time

    Description About this role An exciting opportunity has arisen for a Vice-President to join our Institutional Clients & Client Solutions team within the Compliance Line of Business team. This position will complement an existing team of expert compliance professionals based in London and Dublin and will support the Head of the team. The team is...

  • Aladdin Data

    6 months ago

    Edinburgh, United Kingdom BlackRock Full time

    Description About this role Overview: Key responsibilities: - Manage senior leader calendars and schedules - Meeting and event preparation, including materials and agendas - Perform ad hoc project work and provide additional assistance to teams as required - Assist with the logístical hiring, onboarding and orientation of new hires and interns - Build a...

  • Client Server | Azure Devops Engineer C# Automation

    1 day ago

    City of Edinburgh, United Kingdom Client Server Full time

    Azure DevOps Engineer (C# Automation) Newcastle to £130k Are you a technologist Azure DevOps Engineer looking for an opportunity to join a tech start-up as a founding member?You could be progressing your career in an impactful role at a start-up Investment Management firm that have secure backing and an established Hedge Fund client as a partner.As an Azure...

  • High Volume Kitchen Support Staff

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Stafffinders' Client Full time

    In this temporary catering assistant role, you will join a friendly and supportive culture where teamwork and collaboration are highly valued. Your key responsibilities include assisting with customer service and interacting effectively with kitchen staff and front of house team members.About Our ClientOur client is a well-established hospitality business...

  • Regulatory Technology Solutions Lead

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Blackrock, Inc. Full time

    Aladdin Product Management RoleAt BlackRock, Aladdin is the organization driving innovation in enterprise financial technology. As a key member of Aladdin Product Management, you will collaborate with industry leaders to design and build next-generation products that shape the financial markets.This role sits at the intersection of business and technology,...

  • Temporary Catering Assistant Opportunity

    6 days ago

    Edinburgh, Edinburgh, United Kingdom Stafffinders' Client Full time

    We are seeking experienced Catering Assistants to join our client's teams in Edinburgh and the surrounding areas. As a valued member of the team, you will have the opportunity to work in busy and dynamic environments, assisting with customer queries and collaborating with other teams within the venue.Key ResponsibilitiesAssist with customer service and...

  • Senior Data Integration Specialist

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Blackrock, Inc. Full time

    About this rolePurpose and ScopeBlackRock is seeking a highly skilled Data Integration and Conversion Specialist to join our Integration Solutions Practice. This role is pivotal in scaling our projects across various asset classes and front-to-back Aladdin services, employing Aladdin's Studio platform and its robust capabilities in data integration and...

  • Technical Writer, Associate

    6 months ago

    Edinburgh, United Kingdom BlackRock Full time

    Description About this role When BlackRock started in 1988, its founders envisioned a company that combined the best of financial services with cutting edge technology. They imagined a business that would provide financial services to clients as well as technology services to other financial firms. The result of their vision is Aladdin, our industry...