Lettings Co-ordinator

**Full time, part time and job share opportunities will be considered.**

**About the Lettings Co-ordinator** **role**:

- co-ordinate all tenancy terminations, meeting legal requirements as set out in housing law- liaise with a range of audiences including tenants, bereaved families, prospective tenants, council representatives and other agencies- obtain the necessary property details to advertise on our choice-based lettings system- serve Notice to Quit and register with the Public Trustee- co-ordinate and lead at the weekly void meeting ensuring collaborative working across other teams to achieve the void re-let targets- ensure utility invoices and Council Tax charges, for void properties, are paid on time- Manage a shared inbox ensuring messages are dealt with promptly.
**What we’re looking for in our Lettings Co-ordinator**:
We are looking for an enthusiastic, well organised administrator with strong communication skills to fit in with our busy, dedicated team.

You are likely to have a relevant qualification at NVQ level 3 or have gained equivalent knowledge through experience of working in a similar role.

Experience of terminating social housing tenancies and liaising with tenants would be an advantage.

A good communicator with empathy, patience and a calm nature, you will be able to identify challenging and sensitive situations through probing questions, sensitivity and good listening skills.

Ability to analyse information and situations to provide solutions to complex issues and problems.

Proficient IT skills are essential as well as the ability to focus on a task, whilst dealing with a busy workload that requires good time management skills and prioritisation.

**About Us**:
Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.

We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work.

With picturesque market towns, 60 conservation areas and with two Areas of Outstanding Natural Beauty (AONB) within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.

**Our ways of working**

**Work is what we do, not where we go**

We are committed to working in a more hybrid way, with a mix of office, home, and remote based working (business needs permitting). This has worked well for us and is something we will be continuing with.

We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

**Benefits you will receive as our Lettings Co-ordinator**:

- Great opportunities for learning and development. Suffolk Coaching and Mentoring Partnership. Generous leave entitlement (equivalent to 25 days a year, increasing to 30 days after 5 years’ service, plus bank holidays). Competitive Local Government Pension Scheme. Wellbeing Support Programme. Employee Assist Programme. Health Care Options.
**Closing date: 5pm, 10 May 2023**

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.