Export Sales Administrator
3 weeks ago
**Export Sales Administrator
£25,000 - £28,000 (pro rata)
Huthwaite - office based
Happy to consider Mon - Thurs working**
**Overview**
My client is a well-establish brand within their industry and they are looking to recruit an Export Customer Services Co-ordinator to join their friendly team. They have a reputation for providing outstanding customer services and this is a fast paced rolewhich focuses on maintaining that exceptional standard.
**Key Duties**
- Organise overseas shipments and act in a customer services role for two key customer accounts
- Arrange all export shipping and handle any product returns
- Create documentation required for export shipments
- Produce / review all required paperwork and shipping documentation for export orders (i.e. delivery notes / letters of credit / certificate of origin etc)
- Consolidate shipments across multiple sites and countries in an effective and timely manner
- Confirm delivery date information and keep customers updated
- Knowledge of products, stock availability and prices
- To liaise with customers, colleagues and works personnel on technical and commercial aspects as and when required
- Input customers’ orders onto system accurately and in a timely manner
- Progress chase orders with suppliers and internal departments to ensure expected delivery dates are met.
**Person Specification**
- Great customer service skills - high level customer service / account management experience is essential and able to demonstrate outstanding Customer Service experience
- Experience liaising with overseas customers
- Knowledge of export sales administration process & export documentation is essential - you must be confident in using all aspects of export documentation (i.e. letters of credit / certification of origin etc)
- Highly organised, with the experience of working in a fast moving business environment
- Have meticulous attention to detail
- You will be an experienced team player and all round effective communicator
- Strong communication skills both written and verbal
- Ability to perform under pressure and remain calm
- Good IT Skills - Microsoft Office
- Understanding of ERP / MRP.
**Hours**
39 per week (30 mins for lunch) - will consider a 4 day working week Mon to Thurs
25 days holiday plus banks
Pension and death in service insurance
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