Record Centre Operative

4 weeks ago

Thatcham, United Kingdom OASIS Group Full time

**The Role**

This position has the responsibility of meeting and exceeding the company standard operating procedures while obtaining client satisfaction. The Record Centre Operative/Driver is responsible for daily activity in the record centre/vault, utilising software to control movement at the box, file, tape, transit case and miscellaneous levels while also having the responsibility of driving for deliveries and confidential client data collections.

**Key Responsibilities**
- Ensure all daily client work orders are filled upon receipt from Client Service.
- Ensure rush work orders are processed timely and accurately.
- Refile files containers and tapes daily and within the allocated timescales.
- Maintain assigned racking and row upkeep (containers and/or lids, tape cases, transit cases replaced and repaired, floors free of debris, notify the Operations Manager of needed rack or lighting repairs required).
- Perform auditing per schedule or as requested.
- Process destruction orders per schedule or as requested.
- Verify and load all orders per SOP’s.
- Complete daily safety inspection of assigned vehicle.
- Complete daily runs as assigned by the Records Centre Supervisor and drive and park assigned vehicles in a safe and legal manner.
- Complete server changes as required.
- Comply with daily maintenance and safety checks of all record centre vehicles and equipment.
- Help unload/load trucks/vans.
- Operate forklifts and/or pick lifts.
- Comply with all company policies and all relevant data protection legislation to ensure.
- Our clients and Team Members’ sensitive and personal information is protected and processed in accordance with the law.
- Our Team Members’ and clients’ rights under the legislation are fully protected.
- Adhere to all company policies and complete all mandatory training modules.
- Report any potential or actual security, environmental or health and safety incidents to your line manager and / or the OASIS Compliance team as soon as you become aware of them.

**Additional weekend responsibilities**
- To answer telephone calls, taking ownership, and servicing client requests in a friendly and professional manner.
- To process client orders, keying system transactions accurately and within the contracted service levels.
- To take ownership of more complex client requests, managing the client’s expectations, liaising with specialist departments, obtaining input to respond fully to the client within the agreed service levels.
- To follow all group policies and standard operating procedures.
- Using strong written and oral communication skills ensure that every contact is managed to a high standard creating a great experience for clients.
- To update all systems with clear and accurate information, being proactive to establish missing or out of date client contact data.
- Produce and issue routine system reports and service routine reporting enquiries accurately.
- To take ownership of complaints, managing client expectations, following up proactively to ensure quick and effective resolution.
- To identify risks/issues which create a barrier to great client care and highlight these to your manager.
- To make outbound calls to clients with updates on enquiries or to communicate proactive information.
- To demonstrate a teamwork ethic, working with and sharing knowledge and experience with colleagues.
- To continuously support all training and personal development to ensure that you maintain the highest standard of client care.
- Previous experience of working in a multi-drop operation service delivery role preferably within the records management industry.
- Full clean driving license.
- Strong attention to detail essential.
- Flexibility to work between teams.
- Routine lifting, bending, and overhead stretching.
- Routine scanning of materials.
- Routine pushing and pulling boxes, transit cases, tapes and pallet jacks.
- Ability to operate forklift and/or pick lift (training will be provided).
- Computer literate.

**Vetting**
- It will be a requirement to pass all the relevant Vetting checks.
- Zellis check.
- DBS check.
- SC clearance.
- Warwickshire Police check.

**The Company is required by law (Immigration Act 2016) to have proof of right to work in the UK, prior to commencement of employment.**

**The Company is required to conduct a background screening check as set out by the British Standards Institution BS7858 prior to commencement of employment.**

**OASIS is an equal opportunities employer.**

**The Company confirm that our legitimate interests comply with GDPR and data protection.**

**Agencies**: When we require external assistance with our vacancies, we will reach out to our PSL supply chain. Please be aware that we operate a very strict PSL policy with close relationships with our suppliers and cannot respond to agencies outside of the PSL. Please do not contact individual hiring managers.

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