Status Review Unit Caseworker

3 weeks ago

Liverpool, United Kingdom Home Office Full time

**Details**:
**Reference number**:

- 302017**Salary**:

- £25,750 - £27,650**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- HO - Visas and Immigration**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Part-time, Compressed Hours**Number of jobs available**:

- 30Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Liverpool (The Capital)About the job

**Job summary**:
Customer Services is a recently established capability, playing a key role within the Migration and Borders System. Customer Services has typically over 13m customers annually, with a workforce of over 14,000 across its legacy constituent business units including: Asylum & Human Rights, Visas and Citizenship (V&C), Her Majesty’s Passport Office (HMPO), and the General Registrar Office (GRO). We take a customer-led approach to delivering services, whilst always maintaining robust security controls.

Customer Operations Support Services (COSS) brings together colleagues within cross-cutting functions of Customer Services, to improve internal employee experiences and drive operational improvements for customers, whilst maintaining security and control. COSS has continually grown and developed with the key role of engaging with multiple directorates and to ensure operations remain aligned to the Customer Services strategy. Our Customer Services collective vision is to place our customers’ needs at the centre of what we do, being adaptive, responsive, and respectful. Customer Operations Support Services ensures our customers’ voices are heard, and we appropriately influence and impact our operations to improve outcomes for our customers and the public. We will enable and empower our people to deliver consistent and effective outcomes to meet our customers’ needs.

Status Review Unit, within Customer Operations Support Services investigates individuals who have either fraudulently obtained leave or no longer qualify for it, ending or removing leave when appropriate. It is made up of a large range of teams who look into different types of leave including Refugee status, Limited and Indefinite Leave to Remain, EUSS status and British Citizenship working closely with other government departments or law enforcement agencies to complete thorough investigations.

**Job description**:
The teams receive referrals from a variety of stakeholders, and they can contain serious or high-profile concerns and the decisions that the team make can have a real impact on people’s lives as well as ensuring that the immigration system works and is fairly applied. It is therefore essential that those decisions are lawful and well-reasoned, and able to withstand judicial scrutiny often in the High Courts.

In all these roles, you will work to the guidance and framework in place. The job holder will be expected to maintain and ensure high quality of service is delivered to customers.

We are currently following the Hybrid working model so you will be required to attend the office whenever required to fulfil your role and for a minimum 40% of your contracted hours.

**Person specification**:

- Good decision-making skills whilst maintaining professionalism and sensitivity
- Committed to continuous improvement and able to multi-task
- Flexible, adaptive and creative in solving problems and dealing with change
- Able to effectively organise and plan
- Able to think in an objective and analytical manner
- A strong sense of personal ethics and honesty
- Customer focused - enjoy dealing with members of the public and external and internal stakeholders
- Able to demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team
- Committed to meeting the high standards of conduct and behaviour that is expected of a civil servant.

**Essential criteria**

We are looking for applicants who can demonstrate:

- IT confident, with the ability to quickly learn how to use different IT platforms/packages
- Excellent written and verbal communication skills
- Effective time management skills and the ability to manage their workload against competing demands
- Ability to build effective working relationships.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.Guidance for the test will be available when you are invited to take the test. The tests are adminis

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