Housing Officer

6 months ago

Leeds, United Kingdom The Riverside Group Full time

**Job Title**:Housing Officer
**Contract Type**:Permanent
**Salary**:£25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role)
**Working Hours**:37.5 hours per week
**Working Pattern**:5 days per week including alternate weekends and bank holidays
**Location**:Bracken Court, Leeds

**The difference you will make as a Housing Officer**

This role is based at Bracken Court in Leeds.

Bracken Court contains 50 units and tenants stay for an average of between 6 months to 1 year.

We provide a Housing Management service to assist move on and make tenants ready for permanent accommodation.

You will work as part of a committed team and undertake a range of tasks to deliver an outstanding housing management service across several property types, ensuring you are always putting the customer first.

**About you**

We are looking for someone with:

- Ideally a car and driving licence as the role may require travel across West Yorkshire. Business mileage is reimbursed in line with Riverside policy.
- A friendly and positive can-do attitude
- Experience in customer facing roles delivering excellent customer service
- Strong administration & IT skills including report and assessment writing using Microsoft Office
- Excellent communication skills both written and verbally
- Ability to work under pressure in challenging situations
- Strong attention to detail with analytical skills
- An interest in the UK Benefits System and Housing & Immigration Law
- An open mind who is willing to develop and learn new skills An interest in Housing and Housing Law, UK benefits, increasingly Immigration and Immigration Law

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

**Working with us, you’ll enjoy**:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology A wide range of benefits

**Diversity and Inclusion at Riverside**:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

**Role Profile**

**Deliver an Allocation & Letting Service**:

- Liaise with external stakeholders to deliver an effective referral pathway into the service/properties
- Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme’s re-allocation procedures
- Allocate properties ensuring customers meet the criteria, affordability and required landlord checks
- Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required
- Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy
- Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement

**Deliver a Housing Management Service**:

- Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let
- Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant
- Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements
- Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections
- Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers
- Prepare files and case notes in readiness for court
- Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits
- Work directly with customers to monitor or reduce issues of anti-social behaviour within the service
- Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing
- Ensure the safety of our customers by recogniz

  • Housing Support Officer

    5 months ago

    Leeds, United Kingdom Encircle Housing Full time

    Encircle Housing is an expert in housing people with a wide range of needs across England, Wales, and Northern Ireland. We offer a variety of supported living solutions for people with a learning disability, mental health, deaf and/or sight impairment, and physical disability. We also house the homeless and people leaving care homes. **Our Values** - We...

  • Housing Officer

    6 months ago

    Leeds, United Kingdom Leeds Jewish Housing Association Full time

    **Job purpose**: Deliver a service that is supportive of residents, seeks to improve the quality of services for tenants, enhances the neighbourhood and considers the needs of both tenants and LJHA. Building external relationships and liaising with a multi-agency team in order to review the progress of our tenants. To be able to solve problems, find...

  • Housing Officer

    6 days ago

    Leeds, United Kingdom HAYS Full time

    Housing Officer/Neighbourhood officer job, Leeds, Permanent Position, Paying £33000 PA + Excellent package Your new company A reputable Social Housing provider that provides a safe housing community for the residents of Leeds is looking to add an experienced housing liaison officer to their team to look after the residents in the South East area of the...

  • Housing Officer

    4 weeks ago

    Leeds, United Kingdom Hays Full time

    Housing Officer/Neighbourhood officer job, Leeds, Permanent Position, Paying £33000 PA + Excellent package Your new company Do not wait to apply after reading this description a high application volume is expected for this opportunity.A reputable Social Housing provider that provides a safe housing community for the residents of Leeds is looking to add an...

  • Housing Officer

    1 month ago

    Leeds, United Kingdom HAYS Full time

    Housing Officer/Neighbourhood officer job, Leeds, Permanent Position, Paying £33000 PA + Excellent package Your new company A reputable Social Housing provider that provides a safe housing community for the residents of Leeds is looking to add an experienced housing liaison officer to their team to look after the residents in the South East area of the...

  • Treasury Officer

    5 months ago

    Leeds, United Kingdom Yorkshire Housing Full time

    Job Introduction We are excited to be on the lookout for a new** Treasury Officer** to join our fantastic Finance team. This is an agile, home-working role with occasional visits to our central Leeds offices, around once each month. In this role you’ll be pivotal in helping to deliver treasury services to the Yorkshire Housing Group, including managing...

  • Housing Liaison Officer

    3 weeks ago

    Leeds, Leeds, United Kingdom undisclosed Full time

    Job Role: Accommodation and Housing OfficerWe are seeking an experienced Housing Liaison Officer to join our team at our reputable Social Housing provider. As a Housing Liaison Officer, you will be responsible for coordinating with tenants before, during, and after property installations or maintenance work.Main Responsibilities:Liaison and...

  • Claims Officer

    6 months ago

    Leeds, United Kingdom Yorkshire Housing Full time

    Job Introduction **The opportunity** If you’re on the lookout for a new job in the insurance and disrepair space and fancy a challenge, we would love to hear from you! Here at Yorkshire Housing, we’re looking for a Claims Officer to join us in our Insurance and Claims team. There are two key parts to this role - insurance and disrepair. If you have the...

  • Housing Data Officer

    3 weeks ago

    Leeds, Leeds, United Kingdom Leeds Bread Co-op Full time

    About the RoleWe are seeking a motivated and customer-focused Housing Data Officer to join our team at Leeds Bread Co-op.As a Housing Data Officer, you will be responsible for providing quality housing management services to meet the needs of our customers, making a positive contribution to the social and physical environment of the area managed.Key...

  • Housing Services Officer

    5 months ago

    Leeds, United Kingdom Inspire North Full time

    **_Join the inspiring and impactful Somewhere Safe to Live Team as a Housing Services Officer!_** As a Housing Services Officer, you will be at the heart of our mission to support vulnerable women in securing safe housing. You will manage dispersed tenancies, build strong relationships with private sector landlords whilst ensuring the safety and...

  • Property Marketing Officer

    5 months ago

    Leeds, United Kingdom Yorkshire Housing Full time

    Job Introduction Join our New Customer Team as Property Marketing Officer! As our **Property Marketing Officer**, you’ll be the creative spark behind promoting and advertising Yorkshire Housing’s rented properties. Imagine using a mix of print, online, and social media magic to ensure those lettings happen pronto. And guess what? You’ll also be the...

  • Place Strategy Officer

    6 months ago

    Leeds, United Kingdom Yorkshire Housing Full time

    Our ambition is for every customer to have a home they can be proud of, and we need superstars on board to make this happen. Our Place teamwork with our customers to make sure they feel happy, safe and secure in their homes and live in neighbourhoods that look great. We’re on the lookout for a **Place Strategy Officer **to join the team on a **12 month...

  • Housing Services Officer

    6 months ago

    Leeds, United Kingdom Inspire North Full time

    Join the inspiring and impactful Somewhere Safe to Live Team as a Housing Services Officer! As a Housing Services Officer, you will play a key role in managing dispersed accommodation, ensuring it is safe, habitable, and adheres to industry standards. You will handle individual tenancy case management and build positive relationships with private sector...

  • Specialist Housing Officer

    6 months ago

    Leeds, United Kingdom Leeds Jewish Housing Association Full time

    **FIXED TERM CONTRACT FOR 12 MONTHS WHICH COULD BE EXTENDED TO UP TO 36 MONTHS** **Job purpose**: Deliver a service that is supportive of residents, seeks to improve the quality of services for tenants, enhances the older people’s retirement homes and considers the needs of both tenants and LJHA. Building external relationships and liaising with a...

  • Strategic Operations Officer

    3 weeks ago

    Leeds, Leeds, United Kingdom Yorkshire Housing Full time

    We're seeking an Operations Manager for Compliance and Delivery to lead our service delivery function and shape the future of housing services across the region.This role requires someone who loves the challenge of ensuring smooth operations, managing performance, and leading teams to success.About Yorkshire HousingWe're not your typical housing provider,...

  • Housing Management Officer

    4 weeks ago

    Leeds, United Kingdom Anderselite LTD Full time

    Part-time Role (20 hours per week) - 4 months work Are you passionate about making a genuine difference in peoples lives? Were seeking a dedicated Housing Management Officer to join our client, a respected housing provider in Yorkshire. About the Role Working 12noon - 4pm Monday to Friday, youll be instrumental in creating a supportive, safe, and welcoming...

  • Housing Management Officer

    4 weeks ago

    Leeds, United Kingdom Anderselite LTD Full time

    Part-time Role (20 hours per week) - 4 months work Are you passionate about making a genuine difference in peoples lives? Were seeking a dedicated Housing Management Officer to join our client, a respected housing provider in Yorkshire. About the Role Working 12noon - 4pm Monday to Friday, youll be instrumental in creating a supportive, safe, and...

  • Housing Management Officer

    4 weeks ago

    Leeds, United Kingdom Anderselite LTD Full time

    Part-time Role (20 hours per week) - 4 months work Are you passionate about making a genuine difference in peoples lives? Were seeking a dedicated Housing Management Officer to join our client, a respected housing provider in Yorkshire. About the Role Working 12noon - 4pm Monday to Friday, youll be instrumental in creating a supportive, safe, and...

  • Housing Management Officer

    18 hours ago

    Leeds, United Kingdom Anderselite Full time

    Part-time Role (20 hours per week) - 4 months work Are you passionate about making a genuine difference in peoples lives? Were seeking a dedicated Housing Management Officer to join our client, a respected housing provider in Yorkshire. About the Role Working 12noon - 4pm Monday to Friday, youll be instrumental in creating a supportive, safe, and...

  • Housing Management Officer

    4 weeks ago

    Leeds, United Kingdom CV-Library Full time

    Part-time Role (20 hours per week) - 4 months work Are you passionate about making a genuine difference in peoples lives? Were seeking a dedicated Housing Management Officer to join our client, a respected housing provider in Yorkshire. About the Role Working 12noon - 4pm Monday to Friday, youll be instrumental in creating a supportive, safe, and...