Gp Receptionist

5 months ago

London, United Kingdom Lime Tree Surgery Full time

LIME TREE SURGERY

Job Title : Practice Receptionist and Administration duties

Clinical System: EMIS Web - knowledge would be preferable but if not training will be given.
- ____________________________________

Reception Duties: This list is not exhaustive there will be other duties as the requirements of the NHS and practice change.

Greet all patients courteously on arrival, as you are the front line representative of the practice you are expected to behave in a professional and polite manner at all times.

Answer the telephone dealing with or redirecting enquiries.

Handle general enquiries referring to appropriate person where necessary

Make new, follow-up and triage appointments.

Accept and cascade messages for the Practice Nurse, and other team members

Record requests for repeat prescriptions from housebound patients.

Record requests for home visits on screen and verbally inform GP if you think it is

Urgent.

Register new patients

Maintain supplies of stationery in reception area clinical rooms

Ensure all clinical rooms are replenished with stationary, prescriptions & supplies

Open mail and distribute as appropriate.

E-Referral training to be given

CONFIDENTIALITY, remember at all times that patient confidentiality is of paramount importance.

This practice has been accredited for IM&T (Information Management & Technology) and guidance on all aspects of Information Governance, confidentiality and third party access must be followed. Training will be given.

You will be expected to attend update training sessions and practice meetings.

Clerical Duties

Cytology - PNL’s (Prior Notification Lists for cytology) are checked electronically. To operate a call and recall system for cytology. Completing administration regarding C forms and check targets are kept at 80%

Print Summary of medical records for home visits etc.

Process Electronic prescriptions

Scanning of hospital reports, diagnostic reports and letters. Scan referrals to outside agencies i.e. Physiotherapy, Ultrasound and X-ray requests before they are sent.

Registering new patients and deductions

To keep up to date with training on the clinical system

Make appointments for hospital transport.

QOF recall

Comply with practice computer security policy and Smart card procedures at all times.

Checking your NHS mail

Giving out test results as per practice guidelines

Run pathology lab links every morning

Training on how to process Out of Hours Reports

Training on how to process Discharge Summaries

EMIS WEB training as per induction on Appointment Templates, Population reporting, searches and read coding. Patient registration, printing leavers summaries etc.

Ensure urgent communications e.g Child Protection reports requests are passed to GP

Using recall system for Childhood immunisations and other seasonal vaccinations

CONSENT AND CONFIDENTIALITY ARE OF PARAMOUNT IMPORTANCE IN THE GENERAL PRACTICE SETTING TRAINING WILL BE GIVEN.

General Duties
- Each morning, open premises, check heating and ventilation and restore telephone service.
- Ensure Jayex self-checking is up and running
- Ensure the fridge is checked every morning for specimens for the courier.
- Post mail as necessary ensuring it is done on a daily basis. When posting prescriptions to patients or chemists this must be recorded in the patient’s electronic medical record.
- Check heating, set telephone transfer/answer machine, set burglar alarm and lock up premises.
- Undertake any other duties as agreed with the Practice.

Health & Safety

Comply with Health & Safety at Work Act 1974,

Dress Code:
As you are representing the practice we expect you to be clean, smart and tidy at all times whilst on duty at work.

No facial piercings allowed during work time

No Crop Tops

No ripped Jeans

No Shorts

This job description is not exhaustive and will need to be reviewed or revised from time to time as the practice develops and as new directives are received from the D.O.H., NHS England and ICB.

Equal opportunities:
The practice recognises that discrimination is unacceptable and is committed to a policy of equal opportunity.

To ensure that no job applicant or employee receives less favourable treatment on grounds of gender, religion, race, colour, sexuality, nationality, disability, ethnic or national origins or is not placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end, the practice has an Equal Opportunities Policy and it is for each employee to contribute to it success.

Infection Control:
Comply with Infection Control

Risk Management:
All staff has a responsibility to manage risk within their sphere of responsibility. It is statutory duty to take reasonable care of their own safety and the safety of others who may be affected by acts or omissions.

Hours - 34.5 hours:
Monday: 8-5

Wednesday: 8-6.30

Thursday: 9-6.30

Friday: 9-6.30

Some flexibility may be available with the hours.

**Job Type**: Part-tim

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