Customer Assistant

5 months ago

Crewe, United Kingdom Marks & Spencer Full time

**Working Pattern**

**Week 1**
**Sunday: 11:00-16:15**
**Monday: 10:45-16:00**
**Tuesday: 12:45-18:00**
**Friday: 10:00-15:15**

**Week 2**
**Monday: 10:45-16:00**
**Tuesday: 10:45-16:00**
**Thursday: 12:45-18:00**
**Friday: 10:45-16:00**

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

CREWE, CHESHIRE, ENGLAND;
Grand Junction Crewe RP SF

  • Customer Service Assistant

    6 months ago

    Crewe, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant - Nights **Location**:Crewe, CW2 5EB **Hours**:Part-Time Hours Available **Hourly Rate**: Upto £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+ for...

  • Customer Service Assistant

    6 months ago

    Crewe, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Shavington, CW2 5EB **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistant

    5 months ago

    Crewe, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Crewe, SW2 5EB **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store!...

  • Customer Service Assistant

    5 months ago

    Crewe, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Crewe, CW2 5EB **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistant

    5 months ago

    Crewe, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Crewe, CW2 5UZ **Hours**:Full-Time Hours Available **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As...

  • Customer Service Assistant

    5 months ago

    Crewe, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Crewe, CW2 5JF **Hours**:Part-Time Hours Available **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As...

  • Customer Service Assistant

    5 months ago

    Crewe, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Crewe, CW2 5JF **Hours**: Part-Time Hours Available **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store!...

  • Customer Service Assistant

    5 months ago

    Crewe, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Crewe, CW2 5JF **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...

  • Customer Assistant

    5 months ago

    Crewe, United Kingdom M&S Full time

    **Summary** Operations Assistant **All the details** The work pattern for this vacancy is: Week 1 Sun 08:30 - 17:45 Mon 12:30 - 21:45 Fri 03:45 - 13:00 week 2 Mon 12:30 - 21:45 Thu 12:30 - 21:45 Sat 03:45 - 13:00 Due to the working hours within this vacancy all applicants must be over 18 years. **Purpose** - To deliver a great shopping experience for...

  • Customer Service Assistant

    5 months ago

    Crewe, United Kingdom Compass Group Full time

    About the Role **What you'll be doing**: We're currently recruiting an ambitious hospitality service assistant to help us create exceptional hospitality experiences for Business & Industry on a full time basis. The role is based at a luxury car manufacture in Crewe, hours of work are 35 Hours Monday to Friday between 7am and 15:00, the role includes 28 days...

  • Customer Service Assistant

    5 months ago

    Crewe, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant - Nights **Location**:Crewe, CW2 5UZ **Hours**:Part-Time Hours Available + Weekends **Hourly Rate**: £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+ for night...

  • Customer Service Assistant

    5 months ago

    Crewe, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant - Nights **Location**: Crewe, CW2 5UZ **Hours**: Part-Time Hours Available + Weekends **Hourly Rate**: £10.50 **Bonus Scheme**: Quarterly Bonus Incentive! We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+ for night...

  • Customer Assistant

    5 months ago

    Crewe, United Kingdom M&S Full time

    **Summary** Stylist **All the details** Work Pattern: WEEK 1 MONDAY 1300-2100 TUESDAY 1300-2100 SATURDAY 0700-1500 WEEK2 MONDAY 1300-2100 TUESDAY 0800-1500 THURSDAY 1300-2100 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open...

  • Customer Assistant

    5 months ago

    Crewe, United Kingdom Marks & Spencer Full time

    Under 18 disclaimer Work Pattern: Week 1: Wednesday: 1500-2130 Saturday: 1245-2130 Week 2: Monday: 1500-2130 Friday: 0400-1245 £10.90 p/h plus £3 p/h unsocial premium between the hours of 22:00-06:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within...

  • Customer Assistant

    5 months ago

    Crewe, United Kingdom Marks & Spencer Full time

    Under 18 disclaimer Work Pattern Week 1: Wednesday: 0400-1030 Friday: 1000-1630 Saturday: 1000-1630 Week 2: Monday 0400-1030 Wednesday: 0400-1030 Friday: 0400-1030 £10.90 p/h plus £3 p/h unsocial premium between the hours of 22:00-06:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time -...

  • Customer Assistant

    5 months ago

    Crewe, United Kingdom Marks & Spencer Full time

    Work Pattern Week One: Monday: 04:00-10:30 Tuesday: 10:00-16:30 Saturday 10:00-16:30 Week Two: Monday: 04:00-10:30 Tuesday: 10:00-16:30 Saturday 10:00-1630 **Under 18 disclaimer** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open...

  • Customer Assistant

    5 months ago

    Crewe, United Kingdom Marks & Spencer Full time

    **Working Pattern** **Week 1** **Wednesday: 10:45-16:00** **Thursday: 10:45-16:00** **Friday: 10:45-16:00** **Saturday: 09:45-16:00** **Week 2** **Wednesday: 12:15-18:00** **Thursday: 10:45-16:00** **Friday: 10:00-15:15** **Saturday: 11:15-16:30** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every...

  • Customer Assistant

    5 months ago

    Crewe, United Kingdom Marks & Spencer Full time

    **Working Pattern** **Week 1** **Tuesday: 15:00-21:30** **Thursday: 10:00-16:30** **Saturday: 15:00-21:30** **Week 2** **Monday: 10:00-16:30** **Thursday: 10:00-16:30** **Friday: 10:00-16:30** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores...

  • Customer Assistant

    5 months ago

    Crewe, United Kingdom Marks & Spencer Full time

    **This is a permanent position** **Work Pattern**: **Week 1** **Monday: 10:45-16:00** **Tuesday: 08:00-13:15** **Thursday: 12:45-18:00** **Friday: 12:45-18:00** **Week 2** **Monday: 09:45-16:00** **Tuesday: 12:45-18:00** **Friday: 12:45-18:00** **Saturday: 09:45-15:00** **Purpose** - To deliver a great shopping experience for their customers, putting...

  • Customer Service Assistant/supervisor

    5 months ago

    Crewe, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/Supervisor - Crewe** **Hours per week: 40 hours per week** **Hourly rate: £11.50 - £12.00 per hour** **This role is a mixed shift pattern therefore you must be available to cover days, evening shifts and weekend shifts.** **If working between the hours of 11pm and 6am, you will receive an additional £1.50 per...