Client Services

2 weeks ago


Chelmsford, United Kingdom DBS Datamarketing Ltd Full time

DBS is a data business providing data solutions for organisations to better retain and win new customers through print media.

We have a full time permanent position available in our Client Services team. The team is responsible for managing the day to day requests and projects of our existing client base as well as onboarding new clients.
- Confident, motivated and commercially aware
- Have the ability to build long standing and strong customer relationships
- Be there to support all queries from clients and internal stakeholders
- Show a proven track record of working to service level agreements and surpassing client expectations
- Be a team player and always ensure the business objectives are met
- Ensuring clients of DBS have the best possible experience end to end
- Receiving quote requests from our clients and responding in a process driven, templated approach always looking to deliver best in class service
- Ensuring clients requirements and objectives are fully understood
- Always be on hand to support questions from clients and showcase competency
- Understand buying behavior and the demonstrate the ability to negotiate deals with clients
- Maximising revenue opportunities alongside the customer relationship managers and coordinating with team members to ensure the business objectives are met
- Supporting the customer relationship managers to deliver against business objectives and targets
- Introduce new products / services to clients to grow revenues from our existing customer base
- Attending meetings where required with the support of the relationship managers
- Reporting on a weekly basis on client activities
- Identifying opportunities to grow existing client revenues

**Salary**: £18,000.00-£30,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Chelmsford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales or customer service: 1 year (preferred)

Work Location: One location



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