Call Specialist

2 months ago


Cheltenham, United Kingdom Oriel Collections Full time

**Good Listeners Needed Help People In Difficulty. Specialists. Salary circa £20.5k-£24k plus incentives**

We are a national brand in the Credit industry servicing many “Household Names” who people are in debt to. Our standards of customer care are incredibly high as the complexity of helping people out of debt increases, aligned with the needs of our clients to minimise their debt exposure. We are proud to be arguably the best agency in the UK in this specialist field and need special people to maintain our hard-won reputation for fairness and professionalism.

We are looking for full-time Call Specialists to handle calls from people in debt difficulty to find fair solutions for themselves and our client. Full training will be given. Excellent incentive packages are on offer for the most effective employees.

You need to be a good listener with empathy, confident on the phone and able to record clear notes of conversations.

We offer 22 days holiday plus all public holidays, a company contributory pension scheme, life insurance and will consider “time-outs” when required, but in return will ask for flexibility to cover for colleagues who need to take time out for life challenges from time to time.

**Salary**: £20,500.00-£24,000.00 per year

**Benefits**:

- Casual dress
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Cheltenham, Gloucestershire: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person


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