Neighbourhood Coach

2 months ago


Birmingham, United Kingdom Bromford Full time

If you are passionate about helping people and have the skills to guide customers to better manage their homes - we want you at Bromford.

As a neighbourhood coach, you’ll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance.

Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You’ll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers.

Working closely with our maintenance and lettings teams, you’ll make sure we effectively allocate empty homes, manage customers’ expectations around repairs as well as escalate any property maintenance issues.

To be successful here, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn’t shy away from having difficult conversations

**Find out more about the role by **watching our YouTube videos**.**

**You will be someone who**:

- Has experience working in a customer facing role, ideally within housing management
- Strives to achieve performance targets, maximising customer satisfaction
- Is tenacious and resilient - who does what it takes to achieve the right outcome
- Sees the best in people and has the capacity to coach
- Has a reputation for first-rate influencing, negotiating and relationship building skills
- Has access to a vehicle and a full driving licence

Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others.

**The closing date is Sunday 4 February with interviews taking place Monday 12 February.


  • Neighbourhood Coach

    4 weeks ago


    Birmingham, United Kingdom Bromford Full time

    If you are passionate about helping people and have the skills to guide customers to better manage their homes - we want you at Bromford. As a neighbourhood coach, you’ll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering...

  • Housing Team Leader

    7 days ago


    Birmingham, United Kingdom Midland Heart Full time

    **The Role** We’re excited to offer a new Housing Team Leader opportunity within our Customer Contact Centre. We’re changing our approach to ensure our customers receive a first-class service and prompt resolution to their Housing & Tenancy queries. As the Housing Team Leader, you’ll manage a team of experienced Housing Officers, within a Contact...


  • Birmingham, United Kingdom Bromford Full time

    If you are passionate about wanting our customers to thrive and for us to provide an environment that inspires pride in where they live, then this is an exciting opportunity to ensure that our customers’ area and green spaces in and around their properties is a place they can be proud of. You will support the programme manager to manage the team’s day...


  • Birmingham, United Kingdom British Transport Police Full time

    **B**TP are recruiting PCSOs (Police Community Support Officer) - Join us and make a difference!** Our job (and if you chose to apply, yours too) is to protect and serve the railway environment and its community, keeping levels of disruption, crime and the fear of crime as low as possible and our police community support officers (PCSOs) are vital to...

  • Business Intelligence

    1 month ago


    Birmingham, United Kingdom Datatech Analytics Full time

    Business Intelligence Manager Hybrid Birmingham An exciting opportunity to make a difference for this social housing organisation who are building out a newly formed Data Analytics team. At the heart of their data strategy lies a simple goal: to gain deep insights into their properties, the tenants that live in them, and the overall performance of the...


  • Birmingham, United Kingdom DataTech Analytics Full time

    Description Business Intelligence Manager Hybrid Birmingham Salary Up to £70,000 DoE J12753 An exciting opportunity to make a difference for this social housing organisation who are building out a newly formed Data Analytics team. At the heart of their data strategy lies a simple goal: to gain deep insights into their properties, the tenants that...


  • Birmingham, United Kingdom NSL Ltd Full time

    Who do you think of when you think about the people working to make our country a better place to live? Doctors; Nurses; Police Officers; Firefighters; Teachers. What if we told you that the main aim of Civil Enforcement Officers (more fondly known as Traffic Wardens or Parking Attendants) is to reduce pollution and ensure the safety of the local community?...


  • Birmingham, United Kingdom NSL Ltd Full time

    Who do you think of when you think about the people working to make our country a better place to live? Doctors; Nurses; Police Officers; Firefighters; Teachers. What if we told you that the main aim of Civil Enforcement Officers (more fondly known as Traffic Wardens or Parking Attendants) is to reduce pollution and ensure the safety of the local community?...


  • Birmingham, United Kingdom Datatech Analytics Full time

    Business Intelligence Manager Hybrid Birmingham Salary Up to £70,000 DoE J12753 An exciting opportunity to make a difference for this social housing organisation who are building out a newly formed Data Analytics team. At the heart of their data strategy lies a simple goal: to gain deep insights into their properties, the tenants that live in them, and...


  • Birmingham, United Kingdom Willmott Dixon Full time

    Are you a driven and results-oriented individual? We are seeking a dynamic Preconstruction Manager to join our West Midlands team and play a pivotal role in delivering and winning profitable work while maintaining the highest standards of quality and customer satisfaction. You will lead a West Midlands team and be responsible for frameworks, negotiated and...


  • Birmingham, United Kingdom Willmott Dixon Full time

    Preconstruction Manager Are you a driven and results-oriented individual? We are seeking a dynamic Preconstruction Manager to join our West Midlands team and play a pivotal role in delivering and winning profitable work while maintaining the highest standards of quality and customer satisfaction. You will lead a West Midlands team and be responsible...

  • P6 Project Planner

    14 hours ago


    Birmingham, United Kingdom Stantec Full time

    The transmission and distribution sector is rapidly transforming against a backdrop of growing demand, regulatory changes, ambitious carbon reduction targets and new innovations in technology. If you are passionate about making a difference, then join our industry leading Energy team in leading the change! We are currently seeking a P6 Planner to join us....

  • Eforensic Officer

    4 days ago


    Birmingham, United Kingdom West Midlands Police Full time

    **Role: eForensic Officer - Constable** **Rank: Constable** **Closing Date: Monday 10th July 2023** **The role will be based at Ridgepoint House.** **Are you an experienced Police Officer looking for a new challenge?** **West Midlands Police want you! We are seeking substantive Police Constables to transfer to us, bringing your valuable knowledge and...


  • Birmingham, United Kingdom Stantec Consulting International Ltd. Full time

    Are you a Civil Engineer with a passion for the Energy Transition? Do you want to deliver sustainable projects that make a difference in the face of unprecedented challenges? Then join us at Stantec in making the difference! The UK&I energy sector is undergoing a seismic shift. Surging demand, stricter regulations, and ambitious net-zero goals are driving...