Ict Apprentice

5 months ago

Milton Keynes, United Kingdom Bluecube - An Ekco company Full time

At Bluecube as an Information Communications Technician, your role will involve remotely creating and deactivating users, configuring laptops, desktops and mobile devices before they are sent out and providing technological solutions and support to our clients.

This role will involve speaking to our clients on the phone on a regular basis, so a polite and professional telephone manner is essential. You need to be able to work well within a team and coordinate with each other providing exceptional customer service to our clients on a day-to-day basis.

**Main Responsibilities**:

- Efficiently handling incoming user account creation/deactivations and client support requests.
- Dealing with inbound and outbound calls in a friendly and professional manner to clients who are having technical issues.
- Performing initial triage on all issues and aiming to resolve issues on the initial call.
- Logging detailed and accurate information into the call management system.
- Answering calls in a timely manner and providing excellent customer service at every opportunity.
- Taking responsibility for your personal call queue, as well as the team call queues where necessary, ensuring that all calls are resolved in a timely fashion.
- Communicating with the client to keep them updated on progress of their support tickets and ensuring that customer satisfaction remains high.
- Assisting with other process-based responsibilities, like performing software builds/rebuilds on PCs/laptops, installing and configuring Windows services and quality checking build quality before equipment is sent out to the client.
- Escalating tickets in a timely manner, as necessary.

**Entry requirements**

At least 5 GCSE's graded A-C/9-4 which includes English and Maths.

**Skills required**
- Practical experience of exploring technology.
- Effective communication skills both written and verbal

**Personal qualities**
- Interested and excited by technology
- Excellent time management skills
- Proactive problem solver
- Polite and professional
- Strong attention to detail
- Takes pride in providing a high level of service

**Future Prospects**

Pathway to becoming a First Contact Resolution (FCR) Engineer within Bluecube.

, ICT Apprenticeship

**Salary/Package**
- From £15,000 per annum
- Annual Leave of 25 days + UK Bank Holidays
- 1x day Birthday leave per year
- Vitality Health Insurance
- Life Assurance
- Pension scheme through People’s Pension (21 years old +)
- Referral Bonus scheme
- 24x7 Confidential Support Line (health & wellbeing, counselling, family, legal, general advice, etc)
- Access to internal Mental Health First Aid Champions
- My Staff Shop scheme discounts
- Cycle to Work scheme
- Free eye tests
- Annual flu jab

  • Apprentice ICT Professional

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Mansell Recruitment Group Full time

    The Company and The Role:Mansell Recruitment Group is seeking an individual with an electrical bias to join their team as an Apprentice ICT Engineer. The successful candidate will provide technical support to customers and the sales force team for technical matters, with a focus on commercial and market awareness of products.Key Responsibilities:Provide...

  • Apprentice ICT Professional

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Mansell Recruitment Group Full time

    The Company and The Role:Mansell Recruitment Group is seeking an individual with an electrical bias to join their team as an Apprentice ICT Engineer. The successful candidate will provide technical support to customers and the sales force team for technical matters, with a focus on commercial and market awareness of products.Key Responsibilities:Provide...

  • Junior Ict Apprentice

    5 months ago

    Milton Keynes, United Kingdom Just IT Apprenticeships Full time

    ICT Apprentice Location: MK5 8FT **Salary**: 14k **Overview** The successful applicant will be responsible for investigating and solving all client support issues in a timely and thorough manner. As this is a client-facing role, the successful applicant must have strong communication skills and be able to work to deadlines. Designer Software Ltd is...

  • IT Apprenticeship

    4 months ago

    Milton Keynes, United Kingdom Just IT Apprenticeships Full time

    **About us** Our Mission is to share knowledge, innovation and best practice to help people and organisations realise their potential and make excellence a habit. **ICT Apprentice** BSI ASSURANCE UK LIMITED Working within IT Operations, the role of the apprentice will be to spend the duration of training scheme in a variety of placements. Some of these...

  • Apprentice ICT Specialist

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Mansell Recruitment Group Full time

    The Role:Mansell Recruitment Group is seeking an individual with an electrical bias to provide technical support to customers and the sales force team. The ideal candidate will have experience with serial interface, PLC's or Electric drives and a strong understanding of electrical systems.Key Responsibilities:Provide technical support through phone, Teams...

  • Apprentice ICT Professional

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Mansell Recruitment Group Full time

    The Company and The Role:Mansell Recruitment Group is seeking an individual with an electrical bias to provide technical support to customers and the sales force team. The ideal candidate will have experience with serial interface, PLC's or Electric drives and a strong understanding of electrical systems.Key Responsibilities:Provide technical support through...

  • Apprentice ICT Professional

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Mansell Recruitment Group Full time

    The Company and The Role:Mansell Recruitment Group is seeking an individual with an electrical bias to provide technical support to customers and the sales force team. The ideal candidate will have experience with serial interface, PLC's or Electric drives and a strong understanding of electrical systems.Key Responsibilities:Provide technical support through...

  • Apprentice ICT Specialist

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Mansell Recruitment Group Full time

    The Role:Mansell Recruitment Group is seeking an individual with an electrical bias to provide technical support to customers and the sales force team. The ideal candidate will have experience with serial interface, PLC's or Electric drives and a strong understanding of electrical systems.Key Responsibilities:Provide technical support through phone, Teams...

  • IT Apprenticeship

    5 months ago

    Milton Keynes, United Kingdom Baltic Apprenticeships Full time

    Are you passionate about technology and eager to kick-start your career in IT support? Partnership Education is seeking a dedicated and motivated individual to join their team as an IT Support Apprentice. This apprenticeship offers a fantastic opportunity to gain valuable hands-on experience in a dynamic and supportive environment. - Partnership Education is...