Disrepair Lead

We are Places for People, we manage affordable homes for people of all ages and circumstances to live and enjoy life, across the country.

We want you to join the Places for People and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with get things done people, right first-time people and customer focused people. Our people live and breathe our SPIRIT values; we are the place for spirited people.

More about your role

As Disrepair Lead your primary role will be to monitor, manage and co-ordinate all Housing Condition Claims received. You will be responsible for reviewing claims on an individual basis, assessing liability and quantum, and identifying any risks to the business, whether these be financial or reputational. Claims will be allocated to yourself for which you will have sole responsibility. Working alongside the Disrepair Manager, you will provide assistance to the wider team, monitoring workload, allocating tasks, and providing support and guidance. You will a key point of contact for all disrepair claims and will therefore be required to work reactively to any priority matters.

The role is also responsible for regular data reporting to monitor trends in claims received and for financial reporting, maintaining records to assist with this and also actively implementing system improvements where possible. The role assists the wider team with the raising of Purchase Orders, interrogating, and querying invoices and updating monthly accrual information.

For more information, please download our job profile available on our website.

More about you

For more information, please download our job profile available on our website.

More about you

To be considered for this role you will have experience in a similar role, managing your own caseload of active claims with the ability to demonstrate a good understanding of Housing Condition Claims You will be required to manage your own workload with little supervision and be able to work effectively and efficiently using your own initiative. Attention to detail and an ability to grasp the legal issues that arise quickly is critical in order to be successful in this role.

This is a busy team which requires an organised individual who is able to work effectively under pressure whilst also adhering to deadlines.

You'll be a confident communicator that enjoys playing a key role supporting the wider team. You will also be confident in building and maintaining relationships with both internal colleagues and external suppliers including the instruction of legal support.

The benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

- Competitive salary, with a salary review yearly
- Pension with matched contributions up to 7%
- Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave
- Cashback plan for healthcare costs - up to £500 saving per year
- A bonus scheme for all colleagues at 2%
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next?

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.