Leasehold Assistant

**Leasehold Assistant **(2339)****:
**Overview**:
**Ref**:
2339

**Salary**:
£25,000 - £25,000/annum

**Location**:

- United Kingdom - England - Greater London - Brockley

**Contract Type**:
Permanent

**Posted**:
14 March 2023

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

**The Role - Leasehold Assistant**

To help the Regenter B3 meet its corporate objectives by providing administrative support to the Leasehold Services Section.

To carry out customer service activities and leasehold duties as required

**Duties/Key Responsibilities**
- Answer telephone calls, deal with day-to-day queries, record messages and relay them promptly and accurately.
- Carry out all transaction on Academy for transfer of funds and update new leaseholder details.
- Maintain all existing filing systems and set up new systems as appropriate. Ensure that all filing is carried out effectively both electronic and paper files.
- Collect and report on statistical information in relation to the work of the department.
- Respond to solicitor enquires and update and send out all pre-assignment packs
- Carry out resident surveys for the Leasehold section
- Photocopy and distribute information as requested.
- Frank the mail ready for collection or take to post office.
- Help with the setting of service charges
- Income Recovery of service charge and major work bills
- Maintain records of all properties, leasehold or freehold managed by the leasehold department.
- Other general administration duties as required.
- Enforcing Lease Conditions
- RTB inspections to make sure the property is clean and well looked after and the tenant is in situ
- Resolving service charge disputes
- Attend evening meetings and take minutes as required.

**Skills Required**:

- Experience in Customer Services required.
- Complete understanding of Microsoft Office solutions.
- Comfortable in handling complaints.
- A strong desire to provide excellent customer service on each interaction
- Must be able to find advise and solutions for customer queries and provide reliable information
- Must demonstrate team working, customer advocacy and administrative ability
- Must possess strong organisation skills and an eye for detail.
- Must possess strong interpersonal skills.
- Strong sense of ownership, urgency and work ethic

**Contact information**:
Brockley Mock