J24 Day Supervisor

2 weeks ago

Bridgwater, United Kingdom Somerset Passenger Solutions Full time

SPS are currently recruiting for a supervisor who will based at J24, They will be Reporting to the Duty Manager/Lead Supervisor and you’ll be responsible for the delivery of a safe, punctual, reliable and customer focused service by making use of available technology to manage the flow of drivers and services from departure points and along routes. You will proactively engage with our customers and colleagues to ensure customer needs and expectations are always met and surpassed where possible.

**Summary of key tasks**:

- Championing behavioural safety and having positive safety conversations with colleagues to drive change whilst challenging unacceptable behaviours
- Identifying and resolving daily operational issues including scheduling and allocation, vehicle issues and driver queries
- Escalating key concerns which cannot be resolved immediately to your line manager whilst providing proactive suggestions for resolutions in a timely manner
- Supervising all activities within SPS locations and HPC locations
- Completing the correct processes after an incident occurs in a timely and accurate manner
- Working with all colleagues to embed and champion our SPS Vision, Mission and Values whilst taking every opportunity to demonstrate them
- Completing an accurate and concise record of passenger numbers upon arrival. Allocation and departure of buses to the bus stand area, ensuring they are submitted to the Lead Supervisor at the end of the shift
- Ensuring all relevant and notable information is documented and communicated to the Lead Supervisor at the end of each shift
- Actively engaging with both supervisor and driver colleagues through active listening and effective communication and providing appropriate support

**Summary of essential skills / experience required**:
**Essential**:

- Good understanding of IT
- Supervisory experience

**Desirable**:

- Experienced in delivering a high level of customer service and dealing with complaints

**Qualifications / knowledge required**:
**Essential**:

- Driving Licence
- IOSH Working Safely (Training provided)
- Banks Person Trained (Training provided)

**Desirable**:

- Influencer Training (Training provided)
- PCV/CPC Licence Holder
- First Aid Trained
- CSCS/CCNSG (Training Provided)
- Level 3 Health & Safety Supervisory Course (Training provided)

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