Ocean Exports Operator

4 weeks ago


Manchester, United Kingdom Manpower Full time

Salary
£24,000 - £28,000 a year
Job type
Full-time
Permanent
Shift and schedule
8 hour shift
Day shift
Monday to Friday

**Qualifications**:
Exports: 2 years (required)

**Benefits**:
Pulled from the full job description
Company pension
On-site parking
Private medical insurance
Referral programme

Full Job Description

we are a highly experienced freight forwarder. We are at the heart of our Group's end-to-end supply chain management service. Genuinely global, we have a worldwide network of like-minded independent partners. We have locations across the UK and Europe, a dedicated USA operation, a strong Far East presence in China and Hong Kong and locations in the UAE, Bahrain and Oman. We are enthusiastic, committed and innovative, listening to our client's requirements and providing them with a value for money service that they really want. We are financially sound with a proven track record and integrity.

Job summary:
The position is focused on ensuring we meet our customer's expectations by providing excellent customer service including customs clearances, quotes, arranging shipments, invoicing and all other functions as required. The individual should be prepared to be involved multi modal activities as required and provide support to the supervisor during holiday and absent periods from the office.

Key Activities:
Remain in contact with customers and suppliers to maintain relationships
Cost control
Completion of end-to-end forwarding activities as the individual role requires
Follow strict and time sensitive SOP's/KPI's to ensure compliance
Work closely with internal and external customers
Focus on customer service
Use of CargoWise/MS office as requested
Ensure invoicing and job costing are updated within the required timeframe
Month end department compliance
Customs Entries
Assist Supervisors and line managers where required
Ensure all reports including internal and customer specific are completed within the deadline
Resolve queries from customers and suppliers
Ensure Best Practice models are adopted
Work closely with the line manager to complete Internal and external rates reviews.
To take part in customer reviews when required to build up visibility and relationships with customers.
Assist sales and management with customer development
Operate within companies QA system
Always remain customs and H&S compliant
Any other tasks as directed by their Supervisor or line manager

Technical Experience:
Educated to GCSE/O' level standard or equivalent
Good Customs clearance knowledge
Good operational knowledge
A high level of customer service skills

Behavioural Competencies:
Problem solving skills
Procedure and SOP writing skills and ability to work within these.
Customer service driven
Result-oriented and driven to achieve goals and meet targets
Profitability and result-oriented and always looking for improvement in our business processes
Team oriented
Well organised
Quality focus
Good Knowledge of CargoWise
Knowledge of Customs Tariff and Procedures
Financial Awareness
Negotiation Skills
Willingness to work flexible hours as the business requires
Self-motivation and drive to succeed.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:
Company pension
On-site parking
Private medical insurance
Referral programme

Schedule:
8 hour shift
Day shift
Monday to Friday

Supplemental pay types:
Bonus scheme
Performance bonus
Yearly bonus

Salary
£24,000 - £28,000 a year
Job type
Full-time
Permanent
Shift and schedule
8 hour shift
Day shift
Monday to Friday


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