Student Programmes Administrator

2 weeks ago

Uxbridge, United Kingdom Adecco Full time

**Programme Administrator**

**Salary**: £14.14 per hour

**Location**:Uxbridge / Hybrid working

**Duration**:3 Months

**Main Responsibilities**: Day to day provision of administrative and data management processes to ensure the effective and efficient delivery of student services, with the aim of providing an excellent experience to the Department's students.

Engage with a broad range of student-facing administrative requirements for Undergraduate (UG) and Postgraduate Taught (PGT) programmes, from registration / induction to graduation.

**Roles and Responsibilities**:
**Student Engagement, Student Support and Welfare**
- Deliver a student-focused service that is consistently professional, welcoming, reliable, accessible and effective
- Support the administration of student attendance and engagement routines; maintaining Tier 4 compliance records for relevant students
- Provide support and / or guidance on a range of student-facing administration functions in accordance with existing procedures
- Triage and signpost student issues and concerns quickly and effectively, referring them to the relevant individual or team for resolution

**Student and Programme Administration**
- Maintain a sound knowledge of the range of Department's UG and PGT programmes, ensuring an understanding of how the Senate Regulations impact on their delivery
- Support and follow up on outcomes of Departmental committees including Student Experience Committees, Panels and Boards
- Support the investigation of often complex enquiries relating to student appeals and complaints, escalating non-standard queries where necessary
- Ensure transcripts and award letters are produced and sent out in a timely manner
- Be prepared to support the Assessment and Curriculum Office (ACO) in examination and re-sit administration at key points in the academic calendar

Resource Planning and Management
- Meet regularly with the Student Programmes Manager to communicate resource and workflow requirements in order to ensure the administration provision is maintained to an acceptable standard throughout the cycle, and to manage your own workload

Communication and Networking activities
- Develop positive working relationships with colleagues across the Department and other relevant departments / teams
- Participate in meetings and attend training events as necessary, supporting the College with any introduction to new technologies, enhancements to process or changes to day to day management of administration

Data and Record Management
- Utilise the student records system (SITS) effectively, ensuring that student programme data entry and maintenance is accurate and timely
- Develop an understanding of the student SITS record to support administrative processes across both the student and programme lifecycle [1]
- To use other systems when required specifically Business Objects (SITS reporting tool) and Brightspace (Virtual Learning Environment (VLE)), producing and requesting student data reports and supporting the VLE

[1] e.g. student programme data for modules, assessments, results, reassessment and annual progression; production of transcripts (HEAR) and Tier 4 compliance

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Georgia Cottier

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