Receptionist

We are looking for caring, reliable & trustworthy individuals, that would like to join a successful team.

Why us?

It is our belief that our staff are our biggest asset. We believe our staff should be respected, well trained & supported. Individuals are really valued, and can really make a difference. With a variety of development pathways available from Diplomas, with the help of our in house training consultant you will be encouraged to grow with us here at Woodlands & Hill Brow Ltd through our Sunflower approach to care.

it's our view that happy staff are valued & well led, our staff members are entrusted to preserve our family values. You will receive an excellent induction and work alongside fully trained team members, ensuring our residents can live their lives well within a homely and welcoming safe environment.

You will feel supported and part of our family from the very beginning. We aren’t a large corporate, so all change is possible. To us you will never just be a role or number, we care about you and will always remain passionate about your wellbeing.

What’s on offer for you
- Generous rate of pay hourly from £12.45 basic to £13.45 on bank holidays.
- Annual discretionary performance bonus
- Staff recommendation bonus
- Annual leave entitlement of 5.6 weeks annually
- Study support & ongoing personal development
- HR & wellbeing support
- All team members are permanent, no agency
- Homely, warm, welcoming working environment
- Competitive matched Company pension scheme with 3% contribution
- New career opportunities

The role

You are responsible for being the first voice and face of our homes. To provide outstanding levels of customer service on the telephone, electronically and face to face. To provide information about Woodlands, Hill Brow, Hill House and Farnham Mill to the general public, relatives, residents, other professionals and colleagues to instigate a calm and efficient administration & service to all, creating a happy atmosphere in our homes entrance hall.

We are looking for someone who can;
- Make our residents happy
- Answer telephone, screen and direct calls professionally and in a timely fashion
- Producing daily reports - i.e. handover notes, communication meeting notes etc for the homes manager
- Be proactive, maintain good communication within the team, promote positive working cultures
- Support management by delivering high standards of presentation in the front of house areas
- Maintain our strict infection control procedures at our home entrance
- Enrich the lives of the residents in the home and their families, by being part of the team that provides excellent personalised care

(full job description provided upon interest)

We would like you;
- To be an experienced administrator or front of house receptionist
- To have received or be knowledgeable in Customer Service skills
- To always work to a personal ethos of ‘do your best to be the best’
- To be computer literate i.e. familiar with microsoft outlook/excel/websites
- To have empathy for our residents, treat them as if they were your own family
- Be happy to communicate well with all others
- To have the ability to work well in a team

Skills/Qualifications:

- Knowledge of administration and clerical procedures
- Competency in computers and relevant software
- Good customer care skills
- Verbal and written communication skills
- Professional manor
- Attention to detail

**Salary**: From £13.35 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Farnham, GU9 9FN: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: Receptionist/Administrator