Field Service Engineer

4 days ago

Derby, United Kingdom Provide Full time

**Field Service Engineer** **DE Postcodes**

Without **Jungheinrich**, your shopping trolley would probably be empty. Every day, our trucks move millions of goods in logistics centres globally.

**Jungheinrich** is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide - **and we are very interested in speaking with you further about your career.**

**Jungheinrich** has evolved from a producer of forklifts to a manufacturing logistics service provider achieving an annual turnover of over £2.5 billion. Today, **we employ over 14500 employees, thereof in Europe alone** over 800 sales consultants, as well as more than 4200 mobile service engineers, maintain a close-knit network providing quality consulting and comprehensive service.

In short, your role within **Jungheinrich** will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics.

**You will be responsible for**:

- The repair and preventative maintenance of materials handling and ancillary equipment
- Assisting the Area Service Manager by being the first line of contact for defined support functions for Service Engineers within their team

**Role Responsibilities**:

- Preventative maintenance of materials handling and ancillary equipment and ensure all service planners are updated regularly
- Repair of materials handling and ancillary equipment
- Accurately complete service reports and time sheets
- Carry out repair and service work to ensure that Service Level Agreements with customers are being met
- Supervision of service site teams including workload planning, advising on training needs and monitoring of engineer performance
- Maintain excellent customer relationship while Jungheinrich commercial objectives are being met
- Monitor and regular inputting of relevant KPI’s
- Ensure that defined inventory management procedures are being adhered to and the maximum inventory tolerance is not exceeded
- Contribute to customer review meetings as agreed by line manager
- Develop and motivate team to maximise potential using site audit tool to drive continuous improvement
- Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
- Ensure all company and customer health and safety procedures are met
- Identify sales leads for the Jungheinrich range of equipment and After Sales products
- Act as a Company Ambassador at all times

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive)

**Working Hours**:
45 hours per week.

**Person Specification**:
We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.

**Competencies Required**:

- Time Management
- Problem solving
- Flexibility
- Accountability
- Adaptability
- Initiative
- Business acumen
- Customer orientation
- Decision making
- Innovation
- Negotiation and influencing
- Team working

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