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Infrastructure Team Leader

4 months ago

Gateshead, United Kingdom Aspire Technology Solutions Full time

**About Aspire**

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK.

Our mission is to deliver technology like no other.

It is such an exciting time to join us on our journey as we continue to grow and expand

**About the role**

Aspire is seeking an Infrastructure Team Leader who possesses a strong technical background and extensive experience in leadership. As the Infrastructure Team Leader, you will be responsible for overseeing and leading a team of infrastructure engineers in providing technical support in our clients server and cloud technologies. This role requires a strong technical background in server infrastructure, excellent leadership skills, and a customer-centric approach to deliver exceptional service to our clients.

**What you will be doing**:
**Team Leadership**
- Motivate a team of IT support server engineers, providing guidance, feedback, and support to enhance individual and team performance.
- Foster a collaborative and inclusive team environment, promoting knowledge sharing and cross-training opportunities.
- Set clear performance objectives, monitor progress, and conduct regular performance evaluations for team members.

**Infrastructure Support**
- Ensure timely and efficient resolution of server-related issues, working closely with the team to troubleshoot and resolve complex technical problems.
- Plan and execute server installations, upgrades, migrations, and maintenance activities to ensure optimal performance and reliability.
- Monitor server performance, capacity, and security, implementing proactive measures to identify and mitigate potential risks or bottlenecks.

**Customer Service**
- Serve as the primary point of contact for escalated server-related issues, liaising with clients to understand their requirements and provide effective solutions.
- Maintain strong relationships with clients, ensuring their satisfaction and addressing any concerns or feedback in a professional and timely manner.
- Collaborate with other teams, such as Help Desk and Network Engineering, to ensure seamless coordination and delivery of integrated IT solutions.

**Documentation and Reporting**
- Develop and maintain accurate documentation of server configurations, procedures, and troubleshooting steps.
- Generate regular reports on server performance, system health, and team productivity, providing insights and recommendations for improvement.

**You will suit the role if you have**:

- Proven experience in a leadership role within an IT support engineering team.
- In-depth knowledge of server infrastructure technologies, including server hardware, operating systems (e.g., Windows, Linux), virtualization, and storage.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex server-related issues.
- Excellent interpersonal and communication skills, with the ability to effectively interact with clients, team members, and stakeholders.
- Experience with IT service management frameworks (e.g., ITIL) and incident management systems.
- Relevant certifications (e.g., Microsoft Certified: Azure Administrator, VMware Certified Professional) are a plus.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

It is a great opportunity to build on your technical skillset. Ideally, you’ll have a previous working knowledge of the following: Windows operating systems, Active Directory, SCCM, Exchange and Office 365.

An understanding of Service Desk operations, a qualification within the ITIL framework and experience would be useful.

**Our values**

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do.

As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.

**Salary**

Starting salary £30,000 to £45,000 per annum (depending on experience)

**Benefits**

Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart - we strive to look after our people in the best way we can
- Travel benefits including free parking, subsidized travel passes and much more
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- Enhanced Annual Leave Entitlement (increasing with length of service)
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover

**Location and Working Arrangements**

You will be based at Aspire’s Gateshead Head Office with travel as