Customer Support Assistant

3 weeks ago


Sudbury, United Kingdom MEL Aviation Ltd Full time

_**JOB PURPOSE**:_

To ensure that the department provides a professional and efficient service to MEL Aviation’s customers.
- **PRIMARY ACCOUNTABILITIES**:_
- Be willing to undertake training, showing willingness, enthusiasm, and dedication to providing a first class service to all customers within the repair and overhaul department.
- Support where required Civil Operations Manager (COM) and Customer Support Team to produce accurate quotes for all commercial airline customers in the Repair / Overhaul (MRO) department. Liaising with the purchasing department to ensure correct pricing and delivery schedules.
- Ensure that individual account customers work is quoted and returned within the schedules that we quote or have stated, and if not then ensure the customer is kept updated as to the status of their own products on site, and chase through any shortages with the purchasing team.
- Aim to understand MEL core products and capabilities, and basic technical knowledge on aviation equipment. Have or learn about CAA/FAA/EASA regulations, and how this applies to MEL Aviation.
- Be always confident with both internal and external customers.
- Understand particular contract agreements with customer base, and ensure all work is within these agreements, and that where possible targets are exceeded.
- Produce individual statistics and performance analysis by Customer as required.
- Prepare annual Repair & Overhaul sales turnover statistics, for key customers and support COM by providing analysis by department, in preparation for sales meetings.
- Liaise with Company Agents and Customers to negotiate Repair & Overhaul work and pricing.
- Liaise with Technical Supervisors and on-site workshops to ensure work is prioritised and planned efficiently.
- Strive to maintain the flexible element within the department, supporting all team members where necessary.
- Be pro-active in procuring new work from both existing and new customers.
- Actively seek new contacts and pursue leads into new companies with a view to achieving sales, providing them with good Company background and capabilities.
- **PERSONAL SKILLS / ATTRIBUTES**:_
- Excellent written and verbal communication skills
- Flexible and adaptable approach
- Problem solving and analytical skills
- Focused on achieving the best possible results
- Commercial awareness
- Meticulous attention to detail, methodical approach to work ensuring accuracy at all times
- Reliable and trustworthy
- Excellent team worker, with the ability to work alone. Has the desire to succeed as an individual and with the surrounding team
- Honest, positive approach / attitude to customer service (both internal and external customers)
- Highly driven and self motivated
- Good knowledge of Excel / Word and generally confident with business operating systems and computers.
- **SALARY**:_
- Dependent on skills and aptitude

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location



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