Collection Agent

RECRUITMENTiQ is working in partnership with a a well-established debt recovery agency located in scenic North Ayrshire, working for blue-chip clients to assist customers with affordable repayment plans.

We are regulated by the Financial Conduct Authority and we are proud to offer a first-class, award-winning customer experience.

In this exciting time of expansion, we are seeking brand new Collections Agents who are committed to meeting their targets, and our clients' high expectations.

Providing in-depth insight into finance and business, as well as excellent in-house Training & Development Coaches, we operate in a dynamic and fast-paced environment, preparing our staff for further advancements in the business through full induction training and ongoing training.

**We offer both full-time and part-time employment opportunities.**

**Responsibilities**
- Negotiate payment plans with customers
- Complete affordability assessments with customers
- Manage your own diary of customers and their arrangements
- Liaise with customers via telephone on our inbound and outbound dialler
- Handle customer queries or disputes appropriately
- Investigate and resolve any account discrepancies
- Update the status of accounts and update customer databases accordingly
- Comply with company policies and regulatory requirements on every call
- Be an excellent listener and communicator
- Have strong customer service skills
- Be able to work effectively as part of a team
- Be able to build rapport with a diverse range of customers
- Be self-motivated and work well to targets
- Have excellent typing skills, along with PC literacy
- Have a minimum SCQF Level 4 in Mathematics and English

**Benefits**
- Company events
- Company pension
- Employee discount
- Gym membership
- On-site parking
- Healthcare benefits
- Wellness programmes
- Supplemental pay types
- Bonus scheme

If you have a knack for delivering excellent customer service, then this may be a great opportunity for you. Send your CV and cover letter to be considered.

**Job Types**: Full-time, Permanent

**Salary**: £18,525.00-£22,000.00 per year

**Benefits**:

- Company pension
- Gym membership
- Wellness programme
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Ardrossan, KA22 8DA: reliably commute or plan to relocate before starting work (required)

Work Location: In person