Future Services Market Lead

2 months ago

Coventry, United Kingdom JLR Full time

REQ ID: 121874
JOB TITLE: Future Services Market Lead
SALARY: Competitive
POSTING END DATE: 29/01/2024
LOCATION: Coventry

Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

This role is responsible for defining, delivering and owning the end-to-end customer experience at every touchpoint for the Customer Care Strategy. Working with the x-functional team including, Engineering, IT and commercial teams to ensure customer experience requirements are fully developed and integrated into the solution. Responsible for communicating x-functionally the Electrification Services CX vision and driving class leading CX at every touchpoint. The Customer Experience Design Manager will work closely with the commercial team and Product Managers / Owners to ensure a cohesive end to end approach is defined and delivered.

The Future Customer Experience Lead will need to take on and refine the customer experience concept and then translate into detailed design requirements. Coordinating across a number of JLR customer channels (for example companion app & in car) with their owners to ensure a seamless, frictionless experience.

**WHAT TO EXPECT**
- Lead the development, creation and deployment of the end-to-end customer experience for customer care products and services
- Creation and deployment of robust processes that deliver a seamless customer journey
- Conduct ongoing competitor & Voice of Customer analysis for the customer experience ensuring JLR’s approach is class leading
- Identification of opportunities for an enhanced Customer Experience through continuous process improvement and implementation
- Liaise with service partners and Product owners to ensure the CX is fully optimised and delivered to enable maximum returns
- Ensure customer-centric approach is applied in all deliverables, delivery and communications
- Work collaboratively with business stakeholders from across the business including Commercial, IT and Engineering aligning assumptions
- Ensure on time delivery of project deliverables and checkpoints
- Define, develop and track key performance indicators to underpin the above strategy
- Undertake any other work as directed by their line manager in connection with their job as may be requested from time to time

**WHAT YOU'LL NEED**
- A passionate visionary leader, inspiriting teams with your CX vision
- Extensive experience in designing and delivering physical and digital services and experiences on a global scale
- Excellent Digital experience & competitive knowledge
- Proven track record in customer experience end to end delivery
- Strong knowledge of consumer insights and Voice of Customer
- Customer experience mind-set
- Demonstrate enthusiasm, the ability to communicate and influence solutions to deliver class leading customer experience x-functionally
- Proven track record for x-functional partner alignment influencing customer experience
- Continuous improvement and process driven mind-set

**SO WHY US?**

Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes JLR the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.

JLR is committed to equal opportunity for all.

LI-POST

  • Marketing Executive

    1 week ago

    Coventry, United Kingdom The Future Works Full time

    We are excited to offer an opportunity for a Marketing Executive for our valued client Coventry University Group, a global education group with a mission of Creating Better Futures. Working with the Marketing Manager, this new role will play a key part in delivering plans and campaigns for a broad student engagement and enrichment portfolio showcasing the...

  • Service Capacity Lead

    1 month ago

    Coventry, United Kingdom Jaguar Land Rover Full time

    REQ ID: 115998 JOB TITLE: Service Capacity Lead SALARY: £38,900-£48,000 (DOE) POSTING END DATE: 09/06/2023 LOCATION: Coventry Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of...

  • Strategic Lead

    1 week ago

    Coventry, United Kingdom Coventry City Council Full time

    About the team we are recruiting to Coventry is a city that is changing fast - and we’re looking for skilled people to join our team and help take us into a bright new future. We are a city that is going places - with an inspiring, world-famous history and exciting times ahead. We’ve been awarded UK City of Culture 2021; home to award-winning...

  • Marketing Assistant

    1 month ago

    Coventry, United Kingdom The Future Works Full time

    We are pleased to assist our valued client who is a major mineral processing company based in Meriden. We are looking for a Marketing Assistant to assist the CEO and Managing Director with the on-going strategy and implementation of the Digital Marketing efforts of the company, particularly social media and company events. Your core responsibilities will...

  • Future Talent Recruitment Senior Advisor

    2 days ago

    Coventry, United Kingdom Cadent Gas Full time

    At Cadent we’re excited to be part of the future of UK energy! We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for...

  • B2B Marketing Lead

    2 weeks ago

    Coventry, United Kingdom RGH-Global Full time

    Remote B2B Marketing Lead for an E-commerce company with BCorp status! Role Overview: As the B2B Marketing Lead, you will spearhead all marketing initiatives targeting their B2B customer base, including core services and enterprise SaaS software products. Reporting to the Business Development Director, you'll play a pivotal role in diversifying revenues by...

  • Asbestos Surveyor

    2 weeks ago

    Coventry, United Kingdom Future Select Recruitment Full time

    Job Title: Asbestos Surveyor Location: Coventry, West Midlands. Salary / Benefits £24k - £42K + Training + Benefits We are working closely with an industry leading Asbestos Company who have a strong presence in the Midlands region. They are now seeking to take on an Asbestos Surveyor to cover contracts across the Midlands, you will be carrying out the...

  • Asbestos Surveyor

    11 hours ago

    Coventry, United Kingdom Future Select Recruitment Full time

    Job Title: Asbestos Surveyor Location: Coventry, West Midlands. Salary / Benefits £24k - £42K + Training + Benefits We are working closely with an industry leading Asbestos Company who have a strong presence in the Midlands region. They are now seeking to take on an Asbestos Surveyor to cover contracts across the Midlands, you will be carrying out the...

  • Asbestos Surveyor

    2 weeks ago

    Coventry, United Kingdom Future Select Recruitment Full time

    Job Title: Asbestos Surveyor Location: Coventry, West Midlands. Salary / Benefits £24k - £42K + Training + BenefitsWe are working closely with an industry leading Asbestos Company who have a strong presence in the Midlands region. They are now seeking to take on an Asbestos Surveyor to cover contracts across the Midlands, you will be carrying out the full...

  • Asbestos Surveyor

    2 weeks ago

    Coventry, United Kingdom Future Select Recruitment Full time €24,000 - €42,000

    Job Title: Asbestos Surveyor Location: Coventry, West Midlands. Salary / Benefits £24k - £42K + Training + Benefits We are working closely with an industry leading Asbestos Company who have a strong presence in the Midlands region. They are now seeking to take on an Asbestos Surveyor to cover contracts across the Midlands, you will be carrying out the...

  • Asbestos Surveyor

    2 weeks ago

    Coventry, United Kingdom Future Select Recruitment Full time €24,000 - €42,000

    Job Title: Asbestos Surveyor Location: Coventry, West Midlands. Salary / Benefits £24k - £42K + Training + Benefits We are working closely with an industry leading Asbestos Company who have a strong presence in the Midlands region. They are now seeking to take on an Asbestos Surveyor to cover contracts across the Midlands, you will be carrying out the...

  • Asbestos Surveyor

    5 hours ago

    Coventry, United Kingdom Future Select Recruitment Full time €24,000 - €42,000

    Job Title: Asbestos Surveyor Location: Coventry, West Midlands. Salary / Benefits £24k - £42K + Training + Benefits We are working closely with an industry leading Asbestos Company who have a strong presence in the Midlands region. They are now seeking to take on an Asbestos Surveyor to cover contracts across the Midlands, you will be carrying out the...

  • Asbestos Surveyor

    2 hours ago

    Coventry, United Kingdom Future Select Recruitment Full time €24,000 - €42,000

    Job Title: Asbestos Surveyor Location: Coventry, West Midlands. Salary / Benefits £24k - £42K + Training + Benefits We are working closely with an industry leading Asbestos Company who have a strong presence in the Midlands region. They are now seeking to take on an Asbestos Surveyor to cover contracts across the Midlands, you will be carrying out the...

  • Asbestos Surveyor

    2 weeks ago

    Coventry, United Kingdom Future Select Recruitment Full time

    Job Title: Asbestos Surveyor. Location: Coventry, West Midlands. Salary / Benefits £24k - £40k + Training + Benefits We are recruiting in the Midlands region for a long-standing Asbestos Consultancy who are now looking to recruit an Asbestos Surveyor. You will be joining a team of dedicated surveyors who have been with the company for several years. The...

  • Asbestos Surveyor

    2 weeks ago

    Coventry, United Kingdom Future Select Recruitment Full time

    Job Title: Asbestos Surveyor.Location: Coventry, West Midlands. Salary / Benefits £24k - £40k + Training + BenefitsWe are recruiting in the Midlands region for a long-standing Asbestos Consultancy who are now looking to recruit an Asbestos Surveyor. You will be joining a team of dedicated surveyors who have been with the company for several years. The...

  • Marketing Officer

    1 month ago

    Coventry, United Kingdom CV Life Full time

    **Reference Number**:CCT008** **Hours: 37.5 hours (full time)** **Rate of Pay: £25,000 per annum** **Closing Date: 26th February 2023** This is an exciting opportunity for a driven marketing professional to lead on delivering targeted, innovative and creative cross-channel marketing campaigns for all cultural venues operated by CV Life - The Herbert Art...

  • Commercial Asbestos Surveyor

    2 weeks ago

    Coventry, United Kingdom Future Select Recruitment Full time €24,000 - €42,000

    Job Title: Asbestos Surveyor Salary / Benefits £24k - £42K + Training + Benefits We are working closely with an industry leading Asbestos Company who have a strong presence in the Midlands region. They are now seeking to take on an Asbestos Surveyor to cover contracts across the Midlands, you will be carrying out the full range of surveying duties across...

  • Commercial Asbestos Surveyor

    5 hours ago

    Coventry, United Kingdom Future Select Recruitment Full time €24,000 - €42,000

    Job Title: Asbestos Surveyor Salary / Benefits £24k - £42K + Training + Benefits We are working closely with an industry leading Asbestos Company who have a strong presence in the Midlands region. They are now seeking to take on an Asbestos Surveyor to cover contracts across the Midlands, you will be carrying out the full range of surveying duties across...

  • Commercial Asbestos Surveyor

    2 hours ago

    Coventry, United Kingdom Future Select Recruitment Full time €24,000 - €42,000

    Job Title: Asbestos Surveyor Salary / Benefits £24k - £42K + Training + Benefits We are working closely with an industry leading Asbestos Company who have a strong presence in the Midlands region. They are now seeking to take on an Asbestos Surveyor to cover contracts across the Midlands, you will be carrying out the full range of surveying duties across...

  • Commercial Asbestos Surveyor

    2 weeks ago

    Coventry, United Kingdom Future Select Recruitment Full time €24,000 - €42,000

    Job Title: Asbestos Surveyor Salary / Benefits £24k - £42K + Training + Benefits We are working closely with an industry leading Asbestos Company who have a strong presence in the Midlands region. They are now seeking to take on an Asbestos Surveyor to cover contracts across the Midlands, you will be carrying out the full range of surveying duties across...