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Operations / Customer Service Coordinator

4 months ago

Didcot, United Kingdom SMS Environmental Ltd Full time

**Salary: £21,000 - £23,000 per annum**

**Working Hours: 37.5 Hours Monday to Friday (Typical 8am - 4pm)**

**SMS is one of the UK’s leading independent Water Hygiene specialists, with over 20 years’ experience driving the evolution of the Water Treatment field with innovation and best practice to ensure the safety of the people in the communities we serve.**

Due to continual company growth, we are now looking for an organised and customer focused new team member to coordinate scheduled customer works for our UK wide Plumbing team. You will be provide the highest levels of customer service; scheduling bookings, organising site visits through our internal database and troubleshooting problems to ensure excelled account delivery. Joining our highly motivated and friendly team within our Harwell HQ, with normal working hours 8am - 4pm Monday to Friday, this is a great opportunity to be part of our highly valued team.

**Your role and responsibilities**:

- Coordinating multiple customer works, in line with our planned scheduling agreement, supporting our Engineering Supervisor
- Build key relationships with UK wide customer site teams; arranging and scheduling site visit appointments for Engineers’ planners across service delivery lifecycle
- Complete tasks in our internal Opuz database to high levels of accuracy
- Update client process guides for assigned client contracts
- Troubleshoot problems and provide workaround solutions for client accounts
- Manage customer enquiries, building key relations across internal teams to ensure highly professional client delivery
- Collate and analyse data for KPI reporting, supporting Service Delivery Manager

**Your skills and experience**:

- Coordination or scheduling resources in a field services delivery role
- Advanced customer service experience, with excellent English communication skills
- Highly organised, with attention to detail
- MS Office and / or Google Suite IT skills
- Bespoke software package skills desirable
- Right to work in the UK

All roles at SMS require a DBS check; SMS Environmental will cover the cost of this if you do not already hold a valid DBS certificate.

**Why join us?**

SMS Environmental Ltd prides itself on its commitment to supporting our employees in their personal growth and wellbeing. We offer:

- Competitive salary
- 30 days holiday including bank holidays
- Employee Assistance Plan including a 24/7 free confidential helpline
- Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out
- Extra bonus holiday for birthday on completion of 2 years’ service
- Support to gain further training and qualifications

**Background on SMS**:
For more than 20 years, SMS Environmental has been one of the leading water hygiene service providers throughout the UK, ensuring the public are protected from infectious diseases that can be carried through water systems. We provide essential services to an array of domestic and commercial clients including water testing, risk assessments, air sampling and air conditioning maintenance.

Our extensive skills and expertise in infection control and systems management have given us a key opportunity to drive the design and standardisation of Water Treatment education and training used throughout the industry today. We work closely with City & Guilds, CIBSE (CPD) Accreditation Board and UKAS to create, review and enhance modern water hygiene training course contents, materials and assessments to ensure they are fit for purpose and set high standards for the whole sector to aspire to.

All SMS employees are trained to the highest standard using a range of in-house training and external learning programmes that are accredited by City & Guilds. SMS Environmental has been awarded the Investors in People accreditation since 2011 and we continue to invest in our employees by supporting individuals to achieve their next step within their career.

SMS Environmental employs over 180 people from water treatment engineers and plumbers to office staff across our 4 nationwide offices based in Harwell, Derby, Wales and Scotland.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site gym
- On-site parking
- Sick pay
- Store discount
- Transport links

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Didcot: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person