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Customer Service Specialist

4 months ago

Royston, United Kingdom Page Personnel Finance Full time

This is an excellent opportunity to join a privately owned FMCG business who have achieved steady YOY growth, and are now looking for an additional Customer Service Specialist to join their small and supportive team on a permanent basis. The role is basedin Royston and offers hybrid working.

**Client Details**

**Description**

As a Customer Service Specialist your key responsibilities will include:

- Act as the first point of contact and manage day to day Retail and Distributor activities and correspondence
- Build and maintain relationships, reliability and efficiency of data processing
- Manage ongoing calls/ updates through regular client meetings
- Understand client objectives and feedback/translate to internal teams
- Processing and updating international orders and forecast information to the demand team
- Presentation of new product development and other product updates
- Explore and identify opportunities within potential new accounts

**Profile**
- Live locally to Royston
- Excellent and effective communication skills, both verbal and written
- Motivated, driven, enthusiastic
- Proficient with MS Office
- Problem solving ability
- Ideally experience within Customer Services/ Account Management

**Job Offer**

A competitive salary, excellent benefits and long term career progression. As the company is growing there will be opportunities to undertake more responsibility.