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Learning and Teaching Coordinator

6 months ago

Stirling, United Kingdom University of Stirling Full time

**Post Details** *2 Positions Available**

Full time
Open ended

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

**The Post**
As the Learning and Teaching Coordinator you will be responsible for delivering a range of activities relating to the administration of academic programmes and other faculty activities.

You will coordinate and supervise tasks within your team, adopting a continuous improvement approach, and ensure that systems, processes and procedures are customer focused.

A good team player, you will be process driven, can demonstrate organisational proficiency, can prioritise a range of tasks in an agile and dynamic workplace, and be able to communicate at different levels.

Informal enquiries should be made to
- Elizabeth Robertson, Faculty Manager, Faculty of Arts and Humanities

Or

Francesca Menoni, Operations Manager, Faculty of Social Sciences

**Description of Duties**
Experiences
- Provide administrative support across a range of academic programmes and activities
- Delivery of an efficient and effective service and experience to staff and students
- Coordinate the delivery of faculty teaching and examination activities
- Support committees, working groups and other meetings, as required
- Support preparations for internal external quality assurance purposes
- Support assigned financial tasks
- Building and maintaining relationships with colleagues and external stakeholders, sharing good practice and enable smooth running of your areas of responsibility

**Skills**:
Here are the common skill areas you are likely to use in this role:
Communication:

- Communicating verbally and in writing
- Listening actively

Organisation and business planning:

- Coordinating and delivering work priorities
- Responding to customer requirements

Data Analysis:

- Organising information
- Overseeing records management

Digital:

- Utilising software to enable delivery

Interpersonal:

- Delivering customer service
- Managing customer expectations
- Collaborating and working as a team
- Building and maintaining good relationships

Judgement:

- Interpreting available information
- Identifying and resolving problems

Please see full job description for more details.

**Essential Criteria**

**Qualifications**:

- Educated to a minimum of HND level, or equivalent professional experience

Knowledge & Experience
- Proven experience working in a busy, customer focused administrative environment
- Experience of managing sensitive/confidential issues with tact and diplomacy
- Knowledge of data protection and equality legislation and an appreciation of the potential impact of this legislation on the duties of the role

Skills & Attributes
- Excellent organisational and time management skills and ability to prioritise a demanding workload under pressure, while maintaining high standards of quality and accuracy
- Creative and positive attitude with a commitment to providing a high-quality service
- Ability to work as part of a team to achieve goals while also being capable of independent working and using individual initiative
- Excellent written and oral communication skills and ability to communicate effectively with individuals from a wide range of backgrounds and cultures
- Demonstrable ability to exercise sound judgement, identify problems and propose and implement solutions
- Ability to foster good relationships, using tact and diplomacy when required

**Desirable Criteria**
Knowledge & Experience
- Previous experience of working in Higher or Further Education and/or up-to-date knowledge of issues relating to the student lifecycle and experience
- Experience of working with complex (preferably student) administration systems (e.g. SITS, CMIS, Blackboard etc.)
- Experience of preparing agendas, writing minutes and taking follow up action
- Experience of continuous improvement methodologies

Skills & Attributes
- Ability to delegate work and to direct and manage staff resource
- Ability to interpret policies and procedures and offer high-quality advice to colleagues
- Highly developed IT skills including knowledge and experience of the Microsoft Office suite, particularly Excel; maintaining records in and reporting from databases; and using web-based

**About Us**
Part of the Student, Academic, and Corporate Services (SACS) Directorate, Student and Faculty Operations (SFO) has a remit to design, lead and deliver an informed, effective, and integrated professional service for the five faculties, which in turn will benefit both the staff and student experience. SFO delivery ranges from strategic level support and resource planning and management for Deans, to the breadth and depth of the administration and technical service of learning, teaching and research in faculties, and the fluent management of the Student Administration lifecycle from enrolment to graduation.

The Faculty of Arts and Hum