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Sales Team Manager
3 weeks ago
Position: Sales Team Manager
Location: Romford
**Salary**: £40,000 (£50,000 OTE) + benefits
Environment: Office Based (Review after probation)
I am currently looking to recruit a Sales Team Manager in the Romford area for a developing, FCA regulated insurance company.The role will require leadership and mentoring skills from a sales background. The company offers further development for these skillsin their staff training courses as they look to invest in current employees. The Sales Team Manager would be leading a team of circa 15 FTE and will report directly to the Contact Centre Manager.
**Key Responsibilities**:
- To coach and develop staff using performance management tools to successfully meet and
improve upon key performance indicators and personal objectives.
- To support, coach and develop members of your team to a level that enables the business to
effectively succession plan.
- To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team.
promoting an excellent brand image.
- To produce Management Information in relation to agent activity which will help identify any coaching and development needs required to assist agents to meet their KPIs.
- To effectively communicate technical, client, customer, service and system related issues or staff related issues to your direct line manager providing recommendations for swift
resolutions.
- To handle complaints in line with our complaint handling process.
- To monitor, record and effectively manage absence and time keeping issues in line with
Company procedures.
- To document and deliver monthly 1:1’s ensuring objectives are recorded and monitored,
coaching plans are defined, monitored, and documented providing an audit trail.
- To ensure you understand our Health and Safety obligations, communicating potential Health and Safety issues to your line manager and/or the Health and Safety Officer.
- To champion our customer needs, be innovative and inspiring by identifying any areas for
improvement in the customer journey and/or business process.
- To always demonstrate a confident and positive attitude towards change.
- To be an advocate of the Company’s Vision, Mission, and Values.
- To act with integrity, due care, skill, and diligence.
- To be open and honest with our regulatory body.
- To pay due regard to the interest of customers and treat them fairly.
**MUST haves**:
- Sales Team Management success, specifically with inbound telesales
- Previous FCA regulated environment experience
- Leadership qualities
- A relentless learner who is always looking to enhance skills through development.
If you have a background of Inbound telesales within a contact centre environment and are looking for a new challenge, this could be a great opportunity for you to sink your teeth into.
Does this sound of Interest? Then Please contact Daniel Bryant on
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