Casual Community Sports Receptionist

4 weeks ago

Ivybridge, United Kingdom Westcountry Schools Trust Full time

**Ivybridge Community College**

**Post Title**:Casual Community Sports Receptionist

**Location**:Across the Trust (based at Ivybridge Community College currently)

**Grade**: Devon Legacy Pay Scales

Grade B, SCP 2-3, £10.60 - £10.79 per hour, plus 12.07% holiday pay

**Hours**: Casual, flexible

**Line Manager**:Community Sports Development Manager

**Job Purpose**

The post holder will be a member of the Community Sports Team of Ivybridge Community College providing receptionist duties during opening hours to members of the public.

**Main Duties**
- Take bookings for Fitness Suite inductions, lettings, holiday activities and general enquiries, either face to face or over the telephone.
- Operate the till system and process customer payments.
- Ensure all bookings and any basic administration procedures are carried out thoroughly and accurately, providing a smooth and professional service at all times.
- As directed to do so by the Duty Supervisor, provide assistance in the setting up and taking down of sports equipment.
- Complete necessary cleaning duties around the sports facilities.
- Unlock/lock areas for hirers and act as point of contact for them whilst they are on site.
- Help ensure that the premises are looking their best and raise any concerns to the Duty Supervisor.

**Other Responsibilities**
- Handle all confidential correspondence with discretion and in line with the Trust and Ivybridge Community College’s Data Protection protocols.
- Basic use of appropriate ICT packages as required.
- Set up files and up-date where necessary through basic data input.
- Provide support to other members of the Community Sports Centre.
- To maintain acceptable personal standards of professional dress and behaviour.

**General**
- Support the general Community Sports services at the College in the event of priority needs.
- Preparing and contributing to Trust wide development by sharing best practice and professional feedback.
- To comply with and promote all Trust Policies, including Safeguarding, Health and Safety, and Equality and Diversity.
- Be aware of and support difference to help ensure everyone has equal access to the services at the Community Sports Centre and feels valued, respecting their social, cultural, linguistic, religious and ethnic background.
- Contribute to the College’s ethos, aims and development and improvement plan.
- Work as part of a team, appreciating and supporting the roles of others in the team.
- Attend and participate in meetings as required.
- Undertake personal development through training and other learning activities, including performance management as required.

This is a description of the main duties and responsibilities of the post at the date of production. The duties may change over time as requirements and circumstances change. The person in the post may also be asked to carry out other duties commensurate with the grade, as may be necessary, from time to time.

**PERSON SPECIFICATION**

E = Essential, D = Desirable

**Method of Assessment**

The table indicates the possible method/s by which the skills/knowledge/level of competence in each area will be assessed.

**Essential or Desirable**

**Application Form**

**Interview (or other selection activity)**

**Qualifications**:
Good general education with GCSE or equivalent in English and Mathematics

EBasic knowledge of first aid

DWilling to undertake personal development through training and other learning activities

D-
**Experience**:
A basic understanding of Microsoft packages

EDExperience working within a customer facing role

D**Knowledge, Skills and Abilities**:
Ability to work both under instruction, sometimes using initiative within defined guidelines

D-
A proactive and professional approach

E-
Excellent interpersonal and teamwork skills

E-
Good communication skills

E-
Be organised and able to keep simple records

E-
Ability to provide excellent customer service

E-
To respect and uphold confidentiality at all levels

E-
To be flexible and pro-active towards changes in day-to-day working arrangements

E-
To convey a friendly and approachable outlook to others

EA willingness to help others

E-
An interest in sports and a willingness to develop this knowledge further

D-
**VALUES-BASED BEHAVIOURS**:
**Compassion**:
Recognising need in others and acting with positive intention to promote wellbeing and improve outcomes

E**Aspiration**:
Work to high expectations, modelling the delivery of high-quality outcomes

EShowing passion, persistence and resilience in seeking creative solutions to strive for continuous improvement and excellence

E**Integrity**:
Acting always in the interests of children and young people

EActing with a consistent and uncompromising adherence to strong moral and ethical principles

ECommunicating with transparency and respect, creating a working environment based on trust and honesty

E**Collaboration**:
Creating a shared vision and working effectively across boundaries

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