Medical Receptionist/administrator

4 weeks ago

Cardiff, United Kingdom Cathays Surgery Full time

**JOB DESCRIPTION**

JOB DETAILS
**Job Title**: Receptionist

**Salary**: £10.42 per hour

**Location**: Cathays Surgery

**JOB SUMMARY / PURPOSE**
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
- You will need to display excellent communication skills. You must be able to prioritise tasks. You will receive, assist and direct patients in a courteous, efficient and effective way.
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

**MAIN DUTIES AND RESPONSIBILITIES**

The work patterns for this vacancy will vary between 8.00am to 6.30pm Monday to Friday, flexibility to cover early or late shifts is essential.

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list:

- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Processing repeat prescriptions in accordance with practice guidelines
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Message handling: ensure that accurate messages are taken and passed to appropriate person for action.
- Receptionist must ensure that any outstanding queries must be passed for action before going off duty.
- To be flexible and to provide cover for absent colleagues when required.
- Maintain confidentiality of all patient records and data at all times.

**Job Type**: Part-time
Part-time hours: 25 per week

**Salary**: £10.42 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cardiff: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Receptionist: 1 year (preferred)

Work Location: In person

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