Patient Care Coordinator

4 weeks ago

Newton Abbot, United Kingdom Kingsteignton Medical Practice Full time

**JOB DESCRIPTION**

**Job Title**:Patient Care Coordinator

**Responsible to**: Operations Manager

**Based at**: Kingsteignton Medical Practice

**Job Summary**:A Care Coordinator will support the clinical teams by performing administration tasks, freeing up clinical time. Our aim is to provide exemplary patient care; finding innovative solutions in general practice to deliver the best care we can to our patients.

**Key Result Areas**:

- Processing and filing all correspondence received in practices and prioritising for GPs in terms of actions, safety netting against potential delays due to workflow demand.
- Signposting correspondence to members of the practice multi-disciplinary teams (MDT) as appropriate, such as clinical pharmacist etc.
- Identifying and extracting all relevant information and actions from clinical correspondence received.
- Data entry of relevant information from incoming correspondence, medical coding and filing on to patient medical records (e.g., diagnosis, investigations, results, history, medication etc.).
- Facilitating actions outlined in correspondence received, e.g., scheduling appointments, referrals, tests and follow up appointments of patients in a timely manner.
- Support the practices in identifying appropriate patient cohorts for targeted intervention.
- Work with practices to support delivery of any national and local targets with regard to the

GP contract e.g., Network Contract Direct Enhanced Service (DES).
- Undertaking quality improvement and change in practice. Assist with audits as required
- To support the Clinicians as a GP Buddy:

- o liaising with patients thought not to be appropriate for the team and needing an alternative plan/appointment o Booking in patients who they know need a face-to-face visit without a call first o Following-up with previous patients they want to keep an eye on, either by checking records, hospital reports etc or phoning the patient directly o Calling patients to get more information to enable the team to prioritise effectively
- To help identify patients/or work with patients upon request by the clinicians that are ending up on their list due to a lack of home support/poor management of their condition

that need additional interventions which could include proactive calls from you, or involving the wider clinical team
- To help identify patients that may benefit from additional external/non-clinical support, such as Social Prescribers
- Organising & attendance at MDT meetings
- Taking of notes at MDT meetings & preparation of associated minutes
- Act as a role model within the Patient Services Team demonstrating support and motivation
- Promote positive relationships and good teamwork.
- Attend relevant meetings as required including staff meetings. You may be requested to attend other meetings at the request of the medical or management team.

**Training and Development**
- Demonstrate self-development through continuous professional development

**Collaborating Working Relationships**
- Work collaboratively with the PCN team
- Develop relationships and work closely with community, hospitals, pharmacy colleagues and the wider health system
- Liaise with other stakeholders for the collective benefit of patients
- Attend relevant network and practice meetings

**_The list of duties as outlined is not intended to be exhaustive and may be adjusted periodically _**

**_after review and consultation. Undertake other duties that are required commensurate with the _**

**_role. _**

**Person Specification**

**Essential Desirable**

**Academic/Vocational **GCSE grade A to C in English and Maths

**Qualifications**
- Excellent communication skills, **Understanding of Medical both verbal and written. terminology and Readcoding**:

- Numerate and literate, able to supply reports as required.
- Time Management and the ability to work under pressure and meet deadlines
- Interpersonal skills

**Experience ** **Experience of working in ** Excellent SystmOne skills.

Primary Care or Health setting.

**Qualities/ ** **Self-motivated**

**Attributes**
- Uses initiative
- This role requires a willingness to learn and work as part of team, as well autonomously.
- Solution focused and able to work to service specifications and targets.
- Tactful and diplomatic, able to build rapport with people from a wide range of backgrounds.
- Works in a systemised, process driven way, able to handle and manage a high level of volume of tasks and information.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 37 per week

**Salary**: £10.65-£12.92 per hour

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 23/06/2023
Reference ID: KMPCC

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