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Operations Assistant

4 months ago

Hove, United Kingdom Cactus Worldwide Ltd Full time

**Operations Assistant**

Cactus Worldwide is an innovative language training provider, leading the way in foreign language courses across the UK. We are a small, dynamic team, focusing on excellent customer service through organising language courses for individuals and groups, for clients all over the globe with diverse needs and budgets.

We are looking for an Operations Assistant to support the Head of Operations to ensure the operational efficiency of our language courses and to maintain positive relationships between Cactus and our wide range of foreign language teachers.

Our Operations Team works hard to ensure the timely sourcing of freelance teachers to teach both our Evening Language Courses (FLUK Dept) and our bespoke Private Tuition Lessons for individuals and Corporate Clients (TM Dept).

The Operations Assistant will report to the Head of Operations and work closely with the Language Courses Manager (FLUK Dept) and the Corporate Training Account Manager (TM Dept).

This is a maternity cover position for 11 months (fixed term contract) from September 2023.

**Key responsibilities include: -**
- To manage the communications with all freelance teaching staff for the UK Evening Language Courses (FLUK)
- To manage and conduct the searches and interviews for new teaching staff for both FLUK and TM
- To communicate all logístical details of the courses to the teachers; arrange and manage cover classes; maintain regular flow of information and dialogue with the teachers and other departments.
- To support teachers queries with completing their online class records through their online Teacher Zone account
- To manage all teacher-related student and teacher feedback for FLUK courses and field to the correct member of staff for solutions
- With the support of the Head of Operations, ensure that the profit margins are met for both FLUK and TM
- To organise course books for TM clients within budget
- With the support of the Head of Operations, review the department processes on a regular basis to increase productivity and bring about improved efficiency.
- To liaise daily with the Evening Courses Manager and the FLUK team to ensure smooth running of the Evening Language Courses.
- Work up to two late shifts per week to provide phone cover during the evening language courses
- Represent Cactus positively on social media platforms as and when required
- Liaise with teachers to promote Cactus courses as regional representatives and ensure they receive marketing materials

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessary.

**Person Specification**
- Excellent written & verbal communication skills
- A mature approach with a positive & enthusiastic attitude
- Strong organisation, prioritisation & multitasking skills
- Ability to work efficiently under pressure & deal with challenging situations while delivering high level customer service
- Proven ability to find solutions and perform tasks within limited time frames
- Confident, self-motivated, pro-active, solution driven and enthusiastic
- Team player
- Strong IT skills, experience using Microsoft Office Programs
- Excellent spoken & written English (Level C2 in the case of non-native speakers)
- Desirable - Language teaching experience and / or language teaching qualification desirable

**What we offer**:

- Salary of £22k per annum
- Health care benefits
- 25 days holidays plus UK Bank Holidays
- A fun and friendly working environment
- Transparency, honesty and understanding

The role is remote, however we will expect you to attend an office in Brighton/Hove area a few times a month, so you need to live in a commutable distance from Brighton and Hove.

**Job Type**: Fixed term contract
Contract length: 11 months

**Salary**: £22,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hove: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative experience: 2 years (required)
- Customer service (office based): 2 years (required)

Work Location: Hybrid remote in Hove

Application deadline: 11/08/2023
Expected start date: 04/09/2023