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Customer Experience Leader Apprenticeship
4 months ago
**Job description**
Driven by a desire to continuously improve the customers' experience, this important role finds you at the heart of our business - in our customer dining areas. Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create 'feel-good moments' during their visit, all whilst working towards your Level 2 Customer Service Practitioner Standard.Never one to accept less than the best, you will work closely with the restaurant management team to suggest improvements to our customer service experience, using all your training and skills.
**Job requirements**
As a Customer Experience Leader, having the ability to build rapport with others in a genuine and natural way is key for this role. You can lift the mood of those around you and can inspire others to look for ways to improve their own performance. You are naturally receptive to the needs of others and are always looking for new ways to exceed expectations and delight customers. You are always respectful, even when under pressure, and are able to confidently suggest ways to improve.
Working as part of a fast-moving, high-energy team, you will be instrumental in delivering an exceptional service to all of our customers.
At McDonald's, you will be working towards a Customer Service Level 2 Apprenticeship Qualification over the course of 15 months.
**Job personal attributes
